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Talent Market Snapshot BPO Industry -Malaysia

Since the pandemic began, it’s been uncertain whether our daily lives will ever return to the way they were. When Work Life Balance is sought by many, for BPO Talent, Job Security is one of the top priorities. We are also witnessing increased competition for BPO talent in Malaysia with some roles more than doubling in demand since 2020.

Talent Market Snapshot BFSI Industry - Malaysia

Malaysia’s shifting customer expectations affect not only the way banks serve their customers, but also how they equip their employees with relevant skills to face the increasingly digitalised working environment. Demand growth for key Accounting & Finance roles in Malaysia growth by 140% and transaction for online banking grew by 49% while e-wallet increased by 131%.

Talent Market Snapshot Telco Industry - Malaysia

In Malaysia, the mobile subscriber base is saturated with 137% of the population being cellular subscribers. Connectivity is the backbone of many of today's most important technologies and it will become ever more important with the advent of 5G and the applications that come with it. Telcos as the primary provider of connectivity services should be well-positioned to reap the benefit of this tailwind.

SKILLS REVOLUTION REBOOT: THE 3Rs - RENEW, RESKILL, REDEPLOY 

When skills needs are changing faster than ever, and talent is at a premium, organizations need refreshed talent, and workforce development and upskilling strategies to attract, develop, engage and retain the best talent in this next phase of the Skills Revolution. 

Explore the impact of COVID-19 on digitization and skills and the new future for workers.

21 Trends for 2021: Transforming Talent and the Future of Work

When skills needs are changing faster than ever, and talent is at a premium, organizations need refreshed talent, and workforce development and upskilling strategies to attract, develop, engage and retain the best talent in this next phase of the Skills Revolution.