​CONTACT:Mohammad Ali Kashif [email protected]​ManpowerGroup Named One of the World's Most Ethical Companies for the 14th TimeManpowerGroup honored as one of the companies demonstrating exceptional leadership and a commitment to integrity through best-in-class ethics, compliance, and governance MILWAUKEE, WI (March 13, 2023)— ManpowerGroup (NYSE: MAN) announced today that it once again has been recognized as one of the World's Most Ethical Companies by Ethisphere, a global leader in defining and advancing the standards of ethical business practices. This marks the 14th time ManpowerGroup has received the distinction and the company remains the only one in its industry to be recognized for more than a decade for playing a critical role in driving positive change in societies and communities around the world. "For 75 years, ManpowerGroup has been committed to doing business the right way for our people, our clients, and the communities in which we operate," said Jonas Prising, ManpowerGroup Chairman & CEO. "We know these high standards are valued by all of those who work with us, and we’re honored to be recognized for the 14th time by Ethisphere. This award is dedicated to our team around the world who live our values, deliver our purpose and help propel our strong ethical culture forward every day.” Grounded in Ethisphere’s proprietary Ethics Quotient®, the World’s Most Ethical Companies assessment process includes more than 200 questions on culture, environmental and social practices, ethics and compliance activities, governance, diversity, and initiatives that support a strong value chain. The process serves as an operating framework to capture and codify the leading practices of organizations across industries and around the globe. “People and their prosperity are core to our business and foundational to our ESG strategy too. Today, people — our consumers and consumers of all organizations — are demanding more from their employers and expect them to be clear on their purpose,” said Ruth Harper, ManpowerGroup SVP, Chief Marketing & Sustainability Officer. “Increasingly companies are being held to account to be open on the progress they are making to reach their goals around climate, social impact, and good governance. Leadership from organizations like Ethisphere helps companies share this progress and is how we can make work and life better for the many, not just the few.” Ethisphere’s 2023 Ethics Index, the collection of publicly traded companies recognized as recipients of this year’s World’s Most Ethical Companies designation, outperformed a comparable index of large-cap companies by 13.6 percentage points over a five-year period. “Ethics matters. Organizations that commit to business integrity through robust programs and practices not only elevate standards and expectations for all, but also have better long-term performance,” said Ethisphere CEO, Erica Salmon Byrne. “We continue to be inspired by the World’s Most Ethical Companies honorees and their dedication to making real impact for their stakeholders and displaying exemplary values-based leadership. Congratulations to ManpowerGroup for earning a place in the World’s Most Ethical Companies community.” In 2023, 135 honorees were recognized spanning 19 countries and 46 industries. The complete list of the 2023 World's Most Ethical Companies and methodology can be found at: https://worldsmostethicalcompanies.com/honorees. ### ABOUT MANPOWERGROUPManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, and Talent Solutions – creates substantially more value for candidates and clients across more than 70 countries and territories and has done so for 75 years. We are recognized consistently for our diversity – as a best place to work for Women, Inclusion, Equality, and Disability, and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th time – all confirming our position as the brand of choice for in-demand talent. For more information, visit www.manpowergroup.com, or follow us on LinkedIn, Twitter, Facebook, and Instagram. ABOUT ETHISPHEREEthisphere is the global leader in defining and advancing the standards of ethical business practices that fuel corporate character, marketplace trust, and business success. Ethisphere has deep expertise in measuring and defining core ethics standards using data-driven insights that help companies enhance corporate character. Ethisphere honors superior achievement through its World’s Most Ethical Companies® recognition program, provides a community of industry experts with the Business Ethics Leadership Alliance (BELA), and showcases trends and best practices in ethics with Ethisphere Magazine. Ethisphere also helps to advance business performance through data-driven assessments, guidance, and benchmarking against its unparalleled data: the Culture Quotient dataset focused on ethical culture and featuring the responses of 2+ million employees around the world; and the Ethics Quotient dataset, featuring 200+ data points highlighting the ethics, compliance, social, and governance practices of the World’s Most Ethical Companies. For more information, visit https://ethisphere.com.

Three things companies need to do before growing their own talent​​Demand for tech skills outpacing the supply, and many companies are finding it difficult to hire the talent they need​76% of global companies struggle to fill IT and tech workers' vacancies. While employers have their plates full to attract and retain top candidates in the industry, it is consuming their time and energy to address the specific wants and needs of the pool. There are new issues that they need to engage in. For some companies, it has arrived early, causing staffing issues and dislocations in business operations. Reskilling the pool to fit business requirements is the coming big thing that will consume business leaders. With the demand for tech skills outpacing the supply, many companies are finding it difficult to hire the talent they need. ​To address this shortage, they are investing in programmes to develop and train their own employees, as well as initiatives to attract and retain top talent. This includes offering continuous learning opportunities, flexible work arrangements, and competitive compensation packages. Companies that focus on developing their own talent are better equipped to stay ahead in a rapidly changing industry.​​Download infographic here​Evaluate the employees' current abilities and capabilities​Companies must have a clear understanding of their employee's skills and competencies in order to effectively develop their own talent. Companies are able to make educated decisions regarding which skills they need to focus on developing by comprehending the strengths and weaknesses of their current workforce. This can involve conducting regular performance reviews, seeking feedback from employees and managers, and tracking employee engagement and satisfaction. Employers that focus on supporting their people in career advancement will attract, retain, create, and curate the next generation of talent at scale. Based on the World Economic Forum’sFuture of Jobs Report, 50% of all employees will need reskilling by 2025 as the adoption of technology increases. 40% of employees will require reskilling of six months or less.​Reskill digital skills learning from the Tech Academy programme​By 2025 there will be 149 million new digital jobs, in areas such as Privacy and Trust, Cybersecurity, Data Analysis, Machine Learning, AI, Cloud, Data, and Software Development. Companies can provide access to training programs, mentorship opportunities, and regular performance feedback to support employee development. As one of the recruitment agencies in Malaysia, ManpowerGroup Malaysia has developed a Tech Academy programme to reskill IT employees based on the skills needed by their future employers before they start working. Demand will continue to grow for specialized skills — of more than 140,000 tech workers laid off since March 2022, 72% found new jobs within three months.By investing in the growth and development of their employees, companies can create a culture that values learning, and help employees feel valued and motivated to continue to grow and develop.​​Create a talent development strategy​After evaluating their skills and competencies, companies need to create a talent development strategy. Setting goals and criteria to gauge progress as well as specifying the training and development programs they must build are all aspects of this process. For instance, a business may wish to raise the proportion of staff members who hold a specific certification or have successfully completed a particular training course. The talent development strategy should be constantly monitored and revised and should be in line with the whole business strategy.​Now is the time for business leaders to identify and understand the skills needed for their employees to retain good talent for the future of the company. Identifying skill gaps and finding a good training programme to ensure top performance and the grow the company.​​​

How to ask ChatGPT to assist with your resume and job search?​What is ChatGPT? ​ChatGPT is a language model capable of a multitude of tasks including answering questions, compiling lists, generating paragraphs of text, and writing computer codes across multiple computing languages​Firstly, you will need to sign up for a ChatGPT account to have access to ChatGPT. Sometimes it will be at full capacity so just wait for it to be back. To get notified ChatGPT is back just submit your email here. Below is the page that you will be prompted where you can write the questions that you want to ask ChatGPT. ​​​Create a CV that is specifically suited to the needs of the job at hand by using ChatGPT. Conduct research on the qualifications and abilities needed for the position you're applying for. Highlight your experience and talents that are relevant to the job's requirements in your resume using ChatGPT. Make sure your final resume is error-free and accurately represents you by editing and proofreading it. ​Example: “Please create a resume for me that highlights my experience with the Java and Python programming languages for the role of a software developer.”​ Make your cover letter stand out. Use ChatGPT to create an engaging cover letter that emphasizes your skills and experience. Do some research on the business and the position you're looking for, then customize your cover letter to demonstrate how your qualifications fit with the company's goals and core values. Use ChatGPT to create an attention-grabbing cover letter that promotes your skills and expertise and catches the hiring manager's eye. Make sure your final cover letter is error-free and accurately represents you by editing and proofreading it. ​Example: Please write a cover letter for a person highlighting his/ her/ their experience with digital marketing and data research for the role of a marketing manager. ​Build a network online: Use ChatGPT to look for and connect with professionals on LinkedIn. Research and find the experts in your business or area of interest using ChatGPT. Introduce yourself to these professionals on LinkedIn, stressing your qualifications and experience. Make use of ChatGPT to assist you with creating tailored and expert communications that will improve your chances of receiving a response. ​Example: "Please provide me the guideline to find a list of professionals in the field of machine learning and artificial intelligence on LinkedIn and a message to introduce myself."​​Prepare for interviews using the ChatGPT to practice your responses to mock interview questions. Do some research on the most typical interview inquiries for the job you're looking for. Practice your responses to these interview questions using the ChatGPT. Check and revise your answers to make sure they are precise and concise, and highlight your qualifications.​Example: "Please rehearse typical sales interview questions and provide me examples of answers." ​Make use of ChatGPT to look for relevant job listings on job boards and company websites. Look into the job boards and company websites that are most relevant to your industry or field. Make use of ChatGPT to look for relevant job listings on these job boards and company websites. Examine the job postings that best suit your skills and experience and apply them. ​Example: “Please share with me a list of relevant open job listings by searching job boards and company websites for renewable energy positions in Malaysia." ​Use ChatGPT to learn more about potential employers so you can adjust your application.​Research the organizations you are interested in working for and learn about their vision, core principles, and most recent news. Examine the data you gathered using ChatGPT to determine how your experience and talents match the demands of the firm. Make it clear in your CV and cover letter how your qualifications and expertise fit with the goals and core principles of the business.​Example: “Please show me the list of companies and organizations for the IT industry and the most recent news for those companies in Malaysia."​​Please beware of the limitation of the news provided is current as of the ChatGPT knowledge cutoff in September 2021, so it may not reflect the most recent information. It also may occasionally generate incorrect information and may occasionally produce harmful instructions or biased content.​Good luck with your job search. ​

​CONTACT:Mohammad Ali Kashif [email protected]​ManpowerGroup’s 2023 Workforce Trends Report Reveals “The New Human Age” Is Upon Us Shifting generational needs and growing demands for greater choice will be key drivers in the race for talent ​KUALA LUMPUR, KUL (JANUARY 12, 2023) – Amidst the growing digitization of work and the workforce, ManpowerGroup’s new 2023 trends report, “The New Human Age,” finds that although technology may be the great enabler, humans are still the catalyst to the future. This research, published ahead of the World Economic Forum Annual Meeting in Davos, Switzerland, which features input from 13,000 decision-makers and 8,000 workers from across eight countries and regions, identifies 14 key trends shaping the future of work and impacting today’s employers and the people they employ. These include shifting demographics, individual choice, tech adoption, and competitive drivers. The report also provides guidance on how employers can attract and retain talent in this new age. ​Since ManpowerGroup's announcement of the Human Age over a decade ago at the 2011 WEF Annual Meeting, human capital has become a major differentiator and driver of economic growth. Now, “The New Human Age” assesses the impact of a range of new factors, such as the generational shift in employment expectations, reducing college degree requirements for applicants, the growing divide women in the workforce face, the continuing evolution of hybrid work, and mitigating risk in an ever-changing global economy. ​Download the report​“Over the last few years, we’ve all heard many narratives about robots taking our jobs. What we believed then, and what has come to pass, is that tech can augment human skills rather than replace them. We are now embarking on a New Human Age — a time where people are utilizing technology and digital tools to enhance human connections, be more productive, and live more meaningful lives,” said ManpowerGroup Chairman and CEO Jonas Prising. “Our world is getting better, yet to continue to make progress we must be intentional in enhancing human capabilities at scale and speed. The pandemic showed us how quickly we can adapt and cope when needed. We believe equipping people with the skills to leverage technology will create a future of work that is closer to what workers of the future want; it is how we will build a path for all to increase prosperity for the many, not the few.” ​KEY FINDINGS: Growing talent shortages place even more pressure on attracting and retaining talent of every generation; the research found: ​Purpose and balance matter: By 2025, Gen Z will make up 27% of the workforce, and 88% of Gen Z workers say the pandemic has affected what they want from their job vs. 65% of workers 55+. ​It’s time to tear the paper ceiling: In 2022, 75% of companies reported talent shortages. To expand their talent pools, more employers are reducing or eliminating college degree requirements and instead focusing on skills acquired through prior work and life experience. ​Look to older workers to increase workforce participation: Yet only 19% of hiring managers are actively looking to hire returning retirees, creating another disadvantage for older adults. ​Remote/hybrid work promotes balance but could affect career progression – with women most impacted: More women say when working remotely they are less likely to get access to time with senior leaders (37%), learning from others (31%), consideration for a promotion (29%), brainstorming (27%), and collaboration (26%). ​Women are more motivated than men about returning to the office: 41% of women cite sociability/ connection, precise segmentation between work/ home, more efficient collaboration, ease of getting work done, and having a place to focus as factors leading their drive to return. ​Upskill workers or they will upskill themselves: 57% of employees are already pursuing training outside of work, because company training programs don't teach them relevant skills, don't advance their career development, or don't help them stay competitive in the marketplace. ​Humans are seeking more humanity in a post-pandemic workplace: It's not just about getting the job done. People say the ability to collaborate (83%), solve problems (82%), and be trustworthy (82%) are more important to do their job well than simply being a high producer (76%). ​People are voting with their feet: 64% of the workforce would consider looking for a new job if they were required to return to the office full-time and 1 in 3 would take another role in the next month if it offered a better blend of work and lifestyle. ​Both employers and workers believe in-person brainstorming is inherently better: More than 80% of workers and employers believe in-person collaboration generates the most creative ideas and drives camaraderie within the workplace. ​“The New Human Age” trend report is now available at: manpowergroup.com/the-new-human-age​​Download the report​### ​ABOUT THE NEW HUMAN AGE ​The research took place between Nov. 1-25, 2022, conducted among a total of 8,016 workers or people actively looking for work in eight countries and regions: the United States, the United Kingdom, France, Germany, Italy, Spain, Sweden, and Norway. In addition, ManpowerGroup surveyed 13,707 hiring decision-makers in these markets. ​ABOUT MANPOWERGROUP    ​ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, and Talent Solutions – creates substantially more value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity – as the best place to work for Women, Inclusion, Equality, and Disability, and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year – all confirming our position as the brand of choice for in-demand talent.

​CONTACT:Mohammad Ali Kashif [email protected] ​​Hiring Momentum Continues for Q1, Though Signs of Softening Begin​Employers still face a global talent shortage; the Information Technology sector leads the way in Q1 2023 hiring​While the impact of a potential recession and rising inflation dampens the hiring Outlook quarter-over-quarter and year-over-year, employers continue to look for new talent, reporting a solid Net Employment Outlook of +23% for Q1. Strongest hiring intentions among organizations are reported in Panama (+39%), Costa Rica (+35%), and Canada (+34%); weakest in Hungary (-8%), Poland (-2%), and the Czech Republic (+1%). Information Technology (IT) remains the strongest sector (+35%), despite headlines about tech hiring and layoffs. ​Download the report​KUALA LUMPUR (JANUARY 5, 2023) – While cooling this quarter, global demand for talent remains resilient and the race for skills continues, according to the newly released Q1 ManpowerGroup Employment Outlook Survey (NYSE: MAN) of more than 38,000 employers in 41 countries and territories.​An indicator of economic and labor market trends, the Net Employment Outlook – calculated by subtracting the percentage of employers who anticipate reductions to staffing levels from those who plan to hire – now stands at +23%, down 6% from last quarter and 14% from this time last year.​The data suggest that the impact of a possible global recession, rising inflation, and higher cost of doing business has begun to play out in labor markets, with the outlook softening although not as steep as the economic forecasts and headlines would suggest. All industries and sectors indicate hiring more people in the first quarter, and all but one region, Europe, the Middle East, and Africa (EMEA), report positive hiring intentions, suggesting the impact of such challenges is not one size fits all.​“Our report indicates that there are early signs of labor markets softening and hiring intentions moving lower given the economic headwinds we are experiencing,” said ManpowerGroup Chairman & CEO Jonas Prising. “Though employers say they are beginning to dial down their hiring plans in some areas, we still see strong demand for specific skills including IT, logistics, and finance. Amidst a cost-of-living crisis, and a depreciation in real-time wages, companies need to think more than ever about attracting and retaining their workers – that might start with pay, yet our data tells us flexibility, career development, and purpose-driven work is worth up to 5% of salary to many workers. There are lots of levers available for companies to attract and retain the talent they need to stay competitive.” ​KEY FINDINGS​Regionally, the strongest hiring intentions for the next quarter are in North America (+31%), and Central and South America (+28%). Organizations in the IT industry report the most optimistic outlook (+35%), followed by Financials & Real Estate (+28%), and Energy & Utilities (+26%). When compared with the previous quarter, hiring intentions improved in 12 countries and territories, and declined in 29. Large organizations (250-plus employees) are more than twice as optimistic as micro (less than 10 employees) to hire in the coming quarter with employment outlooks of +29% and +13% respectively. ​Global Hiring Plans by Region​North America: Employers are most optimistic for the first quarter of 2023 (+31%). Employers in Canada (+34%) report a moderate increase (+3%) in their outlooks compared to last quarter, while the U.S. (+29%) and Puerto Rico (+26%) report decreases, -4% and -6% respectively. Both Canada and the U.S. expect hiring to be weaker compared to intentions year over year, declining -3% and -12% respectively. Despite what is playing out in the headlines, the U.S. reports the strongest IT sector globally (+52%). the strongest hiring intentions globally for the Consumer Goods & Services sector are found across North America in Canada (+28%), Puerto Rico (+23%), and the U.S. (+15%). ​Central and South America: Regional outlooks stand at +28%, weakening since last quarter and this time last year by -7% and -20% respectively. Employers in Panama report the strongest outlook (+39%), followed by Costa Rica (+35%) and Guatemala (+32%); hiring confidence is lowest in Argentina (+9%). Intentions declined in the previous quarter (-3%) but improve based on the same time last year (+21%). Uncertainty around the political landscape is weighing on the minds of hiring managers in Brazil, as the Net Employment Outlook drops 21 points from Q4 but remains positive overall at +27%. The strongest hiring intentions globally for the Communication Services and Energy & Utilities sectors are found in Costa Rica (+52% and +70% respectively), and Industrials & Materials in Panama (+47%). ​Europe, Middle East, and Africa: EMEA reports the weakest employment outlook globally (+18%) and is the only region with countries reporting negative outlooks this quarter (Poland -2% and Hungary -8%). Intentions weaken -14% when compared with the first quarter of 2022 while easing -3% since the last quarter. Outlooks vary across the region with employers most keen to hire in Austria (+29%), Turkey (+29%), and Israel (+28%); Most cautious in Hungary (-8%), Poland (-2%), and the Czech Republic (+1%). The strongest hiring intentions globally for the Transport, Logistics & Automotive, and Health Care & Life Sciences sectors are found in Turkey (+51% and +53% respectively). France (+27%), the United Kingdom (+19%), and Germany (+17%) are among the countries continuing to report a positive Net Employment Outlook in Q1. ​Asia-Pacific: Hiring managers across APAC anticipate strong (+25%) but slowing hiring intentions, weakening since last quarter and last year by -15% and -11% respectively. Singapore (+33%), Australia (+32%), and India (+32%) report the strongest outlooks. The weakest outlooks are reported in Japan (+8%) and Taiwan (+11%). The strongest hiring intentions globally for the Financials & Real Estate sector are found in Singapore (+57%). ​To view complete results for the Q1 ManpowerGroup Employment Outlook Survey, visit https://go.manpowergroup.com/meos. The next survey will be released in March and will report hiring expectations for the second quarter of the year. ​Download the report​ABOUT THE SURVEY ​The ManpowerGroup Employment Outlook Survey is the most comprehensive, forward-looking employment survey of its kind, used globally as a key economic indicator. The Net Employment Outlook is derived by taking the percentage of employers anticipating an increase in hiring activity and subtracting from this the percentage of employers expecting a decrease in hiring activity. ​ABOUT MANPOWERGROUP ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, and Talent Solutions – creates substantially more value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity – as the best place to work for Women, Inclusion, Equality, and Disability, and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year – all confirming our position as the brand of choice for in-demand talent. ​

​​CONTACT:Mohammad Ali Kashif [email protected]​ManpowerGroup Talent Solutions’ Total Workforce Index™ Reveals United States, Singapore, and Canada as the Top Markets for Talent​Now in its ninth year, the Total Workforce Index™ analyzes more than 200 factors to evaluate workforce availability, cost efficiency, regulation, and productivity across 69 markets. · When analyzing all the data, including workforce availability, employment-friendly regulatory environments, remote-ready infrastructures, cost efficiency, and productivity, the top three overall markets are the United States, Singapore, and Canada. The Netherlands and Switzerland fell out of the top 10, predominantly because of aging workforces and TWI’s reduced prioritization of education requirements. Due to the increased specialization within their respective industries, Technology and Telecommunications (which competes for talent with every industry), and Pharmaceutical, Biotech, and Medical Device Manufacturing (due to the time and cost associated with bringing products to market), continue to face significant hiring pressure. ​KUALA LUMPUR, KUL (NOVEMBER 15, 2022) — The ManpowerGroup (NYSE: MAN) Talent Solutions 2022 Total Workforce Index™ (TWI) reveals the U.S., Singapore, and Canada as the highest-ranking labor markets across the globe for sourcing, hiring, and retaining talent. The ninth annual TWI report analyzes more than 200 factors to evaluate skills availability, cost efficiency, regulation, and productivity. These findings were combined with big data and expert analysis to assess the workforce engagement of 69 global markets.​Today’s labor markets are characterized by intense competition for skilled workers, with 75% of companies globally reporting talent shortages and difficulty hiring — a 16-year high according to ManpowerGroup’s 2022 Talent Shortage Survey. This year’s revamped TWI places more emphasis on the impacts of remote work, the growing willingness and flexibility of employers to scale back education requirements, and choosing to skill candidates on the job. There’s also a heavier focus on the age of the workforce. As older workers leave the labor market, more companies are cultivating sustainable populations of talent by prioritizing the availability of large pools of Gen Z and millennial workers. Additionally, cost of living indices, wage inflation rates, and exchange rate volatility are new factors introduced into the TWI based on the significant impact of these issues on organizations and their workforces. This helps to provide a clearer picture of economic stability as companies make workforce mix and location decisions.​“In a digital-first global economy, skilled talent is the new currency for business and economic growth,” said Dave McGonegal, Vice President of Talent Solutions Consulting & Advisory. “Organizations looking to separate from the pack turn to the Index to help them navigate change in real-time. This includes navigating new markets that will enable companies to compete for much-needed talent proactively and creatively, while still meeting business objectives. Companies need to become employers of choice, regardless of location, and factor in the needs most important to employees.”​Download the report​KEY FINDINGS​·The top five markets for cost efficiency are Thailand, Indonesia, Bahrain, South Africa, and the Philippines. These countries are the most employer-friendly in terms of wage growth, cost of labor, government incentives, and remote work readiness. ·The U.S., United Kingdom, and Israel scored favorably in workforce availability with factors including availability of skilled workers, labor force participation, gender participation, remote work capabilities, and access to remote talent. ·Singapore, Ireland, and Australia rank high for having more favorable regulatory environments for sustainable access to on-site and remote talent, due to relaxed border restrictions and geopolitical situations. The U.S., Singapore, and Mexico have the highest potential productivity, including the ability to support remote work, allowing for greater access and ease of work. In Central and Eastern Europe, there’s high demand for IT skills, largely due to lost access to Russian talent, which was one of the world’s largest pools of IT talent. Switzerland and the Nordic countries rose to the top for life sciences manufacturers, with more advanced production requirements, while Mexico finds limitations due to regulations requiring full-time employment. ​When it comes to Technology and Telecommunications, organizations have been challenged by migrations, inflation, and cost of labor, causing them to heavily weigh a range of factors that contribute to long-term sustainability, productivity, and cost efficiency. In heavily regulated industries such as Pharmaceutical, Biotech, and Medical Device Manufacturing companies are finding challenges with cost efficiency and talent availability as specialized skill sets, certifications, and background checks are required for producing medical devices. ​View the full TWI 2022 report (https://talentsolutions.manpowergroup.com/twi) for the complete rankings on markets most favorable to conducting business. ​REGIONAL HIGHLIGHTS​APAC — Markets from Singapore to Malaysia and Indonesia to Australia have turned into attractive destinations for companies looking for large populations of skilled remote-ready workers. ​·The Philippines and Malaysia entered the top 10, coming in at eighth and 10th respectively, due to increased demand for offshoring/nearshoring, scaled-back education requirements, and demand for a wider variety of skills needed for back-office environments, shared services, and IT. Thailand held on to the top spot for cost efficiency for the second straight year, while Indonesia jumped from 12th to second due to the index’s increased focus on average wages and total cost. China remains part of a larger global strategy within Pharmaceutical, Biotech, and Medical Device Manufacturing due to its cost efficiency. ​AMERICAS — Mexico rose to ninth overall, up from 53rd in 2021, as it has significantly improved access to full-time, permanent labor. ​Canada moved up 15 spots to fourth as it relates to regulation, with much of the shift attributed to an increased focus on geopolitical risk and the impact of weighting the legislation more heavily to the first one to two years of employment. The U.S., Mexico, and Canada are the top markets for productivity, with the U.S. rising from seventh to first, Mexico jumping from 19th in 2021 to third this year, and Canada retaining its hold on fourth. Colombia, Argentina, and Mexico rise to the top of the Index for Technology and Telecommunications. ​EMEA — The addition of Israel to the top 10 relates to the increased sectors the market can support, particularly IT and engineering, along with high-quality sustainable talent pools of younger workers. ​Israel also benefited from increasing female labor participation rates and a Sunday-Thursday work week, which allows many companies to expand their operating week at no additional cost. The U.K. rose from fourth place in 2021 in availability to second this year due to the size of its emerging workforce. Poland and the Czech Republic have become saturated with opportunities within Technology and Telecommunications as a result of their support for remote work and lower costs. ​​Download the report​ABOUT THE TOTAL WORKFORCE INDEX™​The Total Workforce Index™ scores each market on more than 200 unique factors. Each of these statistical factors is carefully weighted and grouped into one of four categories: Availability, Cost Efficiency, Regulation, and Productivity. ​The markets that rank highest in the Total Workforce Index™ are those with the highest relative performance across all four categories. Markets that perform well have successfully responded to trends, such as remote workforce readiness, building technology infrastructure, and closing skills gaps. They have demonstrated market and geopolitical stability, have relatively high gender participation, and are skilling emerging workforces to meet changing demographic realities. High-ranking markets also exhibit favorable regulatory environments. ​ABOUT MANPOWERGROUP TALENT SOLUTIONS​Talent Solutions combines our leading global offerings RPO, TAPFIN-MSP, and Right Management to help organizations address their complex workforce needs. Talent Solutions leverages our deep industry expertise and understanding of what talent wants to provide end-to-end, data-driven capabilities across the talent lifecycle. From talent attraction and acquisition to upskilling, development, and retention, we provide seamless delivery, leveraging best-in-breed technology, and extensive workforce insights across multiple countries at scale.​ABOUT MANPOWERGROUP​ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, and Talent Solutions – creates substantially more value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity – as the best place to work for Women, Inclusion, Equality, and Disability, and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year – all confirming our position as the brand of choice for in-demand talent.

​CONTACT:Mohammad Ali Kashif [email protected] ​Global Employment Outlook for Q4 Remains Strong Amid Cooling in Hiring  Despite concerns of a recession, employers globally are poised to continue hiring much-needed talent reporting a Net Employment Outlook of +30%.Optimism is strongest among organizations in Brazil (+56%) and India (+54%); weakest in Hungary (-5%) and Greece (-5%).The greatest hiring demand is in Information Technology (IT). KUALA LUMPUR (SEPTEMBER 13, 2022) – The global labor market remains strong with steady hiring expected for the remainder of 2022, according to the Q4 ManpowerGroup Employment Outlook Survey (NYSE: MAN) of 40,700 employers published today. Used internationally as a bellwether of economic and labor market trends, the Net Employment Outlook – calculated by subtracting the percentage of employers who anticipate reductions to staffing levels from those who plan to hire – now stands at +30%, down slightly (-3%) from Q3, yet 6% higher than this time last year. Of the 41 countries and territories, only hiring managers in Greece and Hungary report negative Outlooks for the quarter. Findings also reveal uneven economic growth across markets responding differently to disruptions from the conflict in Ukraine, looming concerns over a possible recession, rising inflation, and higher costs of living. Regardless of those challenges, demand for skilled workers remains at record highs. “Despite economic and geopolitical clouds on the horizon, employer hiring intentions remain strong. Organizations continue to focus on attracting and retaining people as competition for employees remains fierce, even two years after the pandemic first began. That means holding onto — and developing — the talent they have,” said ManpowerGroup Chairman & CEO Jonas Prising. “Digital roles continue to drive most of the demand globally with the greatest need for talent with technology skills. The rotation of consumer spending from goods to services continues to create more employment opportunities across hospitality sectors while employers in finance, banking, and insurance compete for skilled workers to fill in-demand roles.” KEY FINDINGS Organizations in the IT industry report the most optimistic Outlook (+42%); followed closely by Banking, Real Estate, and Insurance (+37%).The brightest hiring intentions for next quarter are in the Asia Pacific (+40%) and South and Central Americas (+39%), with the greatest expectations in Brazil (+56%) and India (+54%).Employers in Europe, the Middle East, and Africa (EMEA) anticipate relatively stable hiring (+21%), yet Outlooks for countries near Ukraine fall by as much as -17% since last quarter. Global Hiring Plans by Region  North America: Employers in the region remain optimistic in the final quarter of 2022 (+32%).Employers in Canada (+30%) and the U.S. (+33%) report moderate decreases in their Outlooks compared to last quarter, -8% and -5%, respectively, while Puerto Rico reports an overall Outlook of +32%.Both Canada and the U.S. expect hiring to be weaker compared to intentions year-over-year, -6% in Canada and -13% in the U.S.In the U.S., the strongest hiring outlook is seen in IT (+42%). Central and South America: Organizations in all nine countries share strong Outlooks.Hiring managers in Brazil report bullish intentions (+56%), followed by Costa Rica (+52%), and Colombia (+46%); The lowest confidence is seen in Argentina (+9%).Intentions decline versus the previous quarter (-3%) but improve based on the same time last year (+21%).Only two sectors report quarterly improvements: Restaurant and Hotels (+10%) and Primary Production (+2%). Europe, Middle East, and Africa: EMEA employers reveal confidence softening in their Outlook (+21%).Intentions remain the same when compared with Q4 2021 while easing -3% since the last quarter.Outlooks vary across the region with employers most keen to hire in Sweden (+34%), France (+34%), Norway (+33%), and Belgium (+33%), and the most cautious in Hungary (-5%), Greece (-3%), and Poland (+1%).Countries closest to Ukraine are taking a frugal approach in hiring intentions; for example, Hungary dropped 17% since last quarter, and now report an Outlook of -5%. Asia Pacific: Hiring managers across APAC anticipate the most vigorous hiring intentions globally (+40%).India (+54%), China (+46%), and Australia (+38%) report the most positive Outlooks.APAC is the only region where hiring intentions improve from last quarter (+6%) and shows a 20% increase from Q4 2021.China and Hong Kong continue to bounce back from COVID-19 lockdowns prevalent last quarter, both growing 15% since Q3. To view complete results for the ManpowerGroup Employment Outlook Survey, visit https://go.manpowergroup.com/meos. The next survey will be released in January 2023 and will report hiring expectations for the first quarter of the year. ### ABOUT THE SURVEY The ManpowerGroup Employment Outlook Survey is the most comprehensive, forward-looking employment survey of its kind, used globally as a key economic indicator. The Net Employment Outlook is derived by taking the percentage of employers anticipating an increase in hiring activity and subtracting from this the percentage of employers expecting a decrease in hiring activity.  ABOUT MANPOWERGROUP   ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, and Talent Solutions – creates substantially more value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity – as the best place to work for Women, Inclusion, Equality, and Disability, and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year – all confirming our position as the brand of choice for in-demand talent.

​CONTACT: Mohammad-Ali Kashif [email protected]​ManpowerGroup Releases 2021-2022 Working to Change the World Report, Citing a 39% Reduction in Operational Emissions, and Calls on the Global Community for Collective Action for the “S” in ESG​KUALA LUMPUR, MY (September 12, 2022) -- Today, ManpowerGroup (NYSE: MAN) released its 2021-2022 Environmental, Social, and Governance (ESG) report — Working to Change the World — citing its reduction of operational emissions by 39%, and marking significant progress toward its 2030 goal of reducing direct emissions (Scope 1 and 2) by 60%, and its value chain emissions by 30%. ManpowerGroup was the first company in its industry to have its climate goals validated by the Science Based Target initiative (SBTi). ​The company is also actively driving its social mission where it can have the most impact by addressing the growing structural skills shortage by calling on the global community to work together to accelerate impact in the areas of skills development, employability, diversity, equity, inclusion, and belonging (DEIB). This will help workers prepare for a future of work that is more digital, global, and fast-paced than ever.​An inaugural member of the World Economic Forum’s Alliance for CEO Climate Leaders and a founding member of the World Employment Confederation and many others, ManpowerGroup is an active contributor and believer in collective partnership. It's Working to Change the World plan reinforces its values around people and purpose – that meaningful work has the power to change the world – and highlights the many ways the company is making progress within its main pillars:​​EXPLORE REPORT​Planet (the E in ESG) - by reducing emissions within the company and its value chainPeople & Prosperity (the S in ESG) - by creating talent at scale and providing meaningful, sustainable work for allPrinciples of Governance - by being consistently recognized for its ethical and responsible business practices​“I am proud of the dedication of the ManpowerGroup team to be first in our industry to have our 2030 climate goals validated by SBTi, identifying the levers to reach Net-Zero by 2045 or sooner,” says ManpowerGroup Chairman and CEO Jonas Prising. “What is increasingly urgent, however, is the need to make the same kind of global collective progress to address the S - and decades faster than we did on climate action. When you’re dealing with people and talent, you’re intimately involved in one of the most important decisions in someone’s lifetime - the choice of a job, career, and income. We know that global economics, current geopolitics, and other accelerating trends are exacerbating the divide between knowledge workers, and skilled and unskilled workers. Unless we act now, we will see a further bifurcation of opportunity and wealth creation by gender, race, education, and skill set, which is not good for economic growth and societal well-being.”​“We believe in shared ambitions to achieve Net Positive on the S and, therefore, we must take a more science-based approach,” says Ruth Harper, chief sustainability and communications officer of ManpowerGroup. “For us, People and Prosperity are core to our business and foundational to our purpose. That’s why we believe in Net Positive employment – so that people are better off whether they stay with us or leave. It means being people first by broadening diversity, equity, inclusion, and belonging in the workplace, increasing people’s individual employability, and providing them with greater control of their prosperity and earning potential so they know more about themselves, understand their potential, and can be confident they have the skills for today and tomorrow.”​Key highlights from the ManpowerGroup 2021-2022 ESG Report:​Planet Reduced operational emissions (Scope 1 and 2) by 39% - significant progress towards its goal of 60% reduction by 2030. Reported on climate to the Carbon Disclosure Project (CDP) for the 11th year, with scores higher than industry averages. Activated Planet teams in its 15 largest markets to align globally and deliver locally on its Climate Action Plan. People & Prosperity Focused on closing the skills gap, improving employability and income prosperity, and building a more resilient, future-ready workforce. Transformed 182,000 lives to date through the Manpower MyPath program, providing personalized coaching and upskilling opportunities mapped to in-demand career pathways -- most notably in skilled technical, transportation, and logistics as well as business professionals like those in marketing and sales roles.Committed to championing diversity, equity, inclusion, and belonging (DEIB) in the workplace and to setting an ambitious goal to reach 50% gender diversity at a global leadership level by 2025. For the past 10 years, ManpowerGroup has exceeded 30% gender diversity in its board of directors and its global workforce in 2021 was 60% female.  ​Principles of Governance Named as one of the World’s Most Ethical Companies by Ethisphere for the 13th year in 2022 – the only company in the industry to be awarded this accolade for more than a decade. Included on the Dow Jones Sustainability Index for the 12th year. To date, achieved platinum, gold, and silver EcoVadis rankings in 24 countries and at the global level.​DOWNLOAD PDF​ABOUT MANPOWERGROUPManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, and Talent Solutions – creates substantially more value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity – as the best place to work for Women, Inclusion, Equality, and Disability, and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year – all confirming our position as the brand of choice for in-demand talent.

​Top 7 Ways to Boost Call Center Agent Performance in 2022​Recent times have been challenging for call center agents. Businesses were forced to run their operations virtually, which made it quite difficult to monitor the agents' performance. Meanwhile, they also had to ensure that customers got the best resolution to their questions and grievances.Despite the uncertainty caused by the pandemic, call centers had to deliver exceptional customer service with concern, care, and empathy. There was only one way to achieve this – by improving the performance of agents. Most of them did so by investing in technology as well as employee training and development.Customer service is the backbone of every business. Whether you’re still operating virtually or have adopted a hybrid route, you still need an exceptional call center to provide a seamless customer experience. And it’s only possible by upgrading the agents’ performance.This article, therefore, introduces you to the top seven ways of boosting call center agent performance in 2022.​Here's what you can do:​1. Leverage Real-Time Call Monitoring​With our first strategy, you can water two plants with one hose. How?Not only does real-time call monitoring help you analyze agent performance but it also lets you gain customer feedback. There’s no better way to obtain valuable insights than listening in on live customer service calls.By hearing your agents and customers talk in real-time, you can also refine your training and development strategy as well as improve performance appraisals. Employees are more likely to retain their learnings if examples are cited from their own experience.This strategy does incur a workforce management cost. But the benefits associated with it far outweigh the costs. ​2. Invest in Technology​[Image Source]​Empowering your call center agents with technology is a way of enhancing their performance. Take time tracking software, for example. Some users of Time Doctor’s time tracking toolsuggest to us that the software helps employees gather insights related to their productivity.Using automated time tracking, they can make every second of their office hours count. Moreover, agents can identify specific time durations when they feel most overwhelmed with work, as well as other times when they are idle.The time tracking tool makes call center agents self-accountable, self-directed, and productive. On the other hand, their managers can assess their strengths and weaknesses. Using the findings, they can further improve their training strategy.Moreover, they can build morale and offer encouragement to agents when needed. Such accountability and transparency ultimately result in an efficient call center overall.Research suggests that an average employee only utilizes 60% of their workday in a productive manner. That translates to nearly 4.8 hours of productivity every day.No employee is ever 100% productive every single day. The goal here is to help call center agents achieve their best without compromising work and health. And it’s possible to do so by installing a time tracking tool.​3. Reward Your Agent​​​Every human being yearns to be recognized for their hard work, which in turn boosts their morale and productivity. Research indicates that 82% of employees consider recognition an important factor in achieving happiness at work. Why should call center agents then remain elusive to it?When agents achieve short-term and long-term goals, you can reward them with bonuses, incentives, time off, a trip, etc. Consider it an investment for their productivity and thus your call center’s success. Besides, you can always offer them a word of encouragement in team meetings.This way, other agents will be motivated to perform their best as well.​4. Embrace Skill-Based Routing​Every call center agent has unique skill sets that, when utilized effectively, can improve their productivity. For example, if an agent has the ability to stay calm under intense pressure and has impressive communication skills, route the calls from your angriest customers to them.It’s much better than letting someone else handle the call who easily crumbles under pressure. Take another example. If a call center agent is known for speedy resolutions, route them to customers who have basic queries about a product or service.Similarly, if an agent has great attention to detail, let them address potential cases of fraud, often conducted by some customers. This is exactly what Amazon does. They have separate people for fraud investigation, refunds, returns, general customer inquiries, and more.Moreover, they have both chat and calling options for customers. Let’s say, some of your call center agents are better at typing than talking (or vice versa). You should then assign them to the right team or department.It makes perfect sense given the fact that 76% of customers prefer phone calls to contact agents, 14% use live chat, and 20% send emails. Therefore, you have to play to individual strengths to improve agents' performance.If you haven’t yet, you can invest in a call center routing system offered by Talkdesk, Genesys, and Avoxi. Your agents will need some training in order to utilize the system effectively. ​5. Schedule Daily Meetings​You might be thinking, “A meeting every single day? Isn’t it too much?” Your concerns are valid and time is the most important asset. That said, the meeting doesn’t have to be longer than five to ten minutes unless you have an agenda that might take longer.Call it a team huddle. Starting your day with a brief meeting where you can share a few encouraging words and reflect on things that can be improved will lead to a significant improvement in agents’ performance. Use this time to also gather agent feedback.Address their concerns if any, and recommend ways to overcome issues they might be facing. As a result, your employees will feel noticed and motivated to begin their daily duties. Moreover, they will feel as if they belong to a strong group as opposed to being on their own.​6. Track KPIs​Tracking key performance indicators (KPIs) is vital to evaluate the current performance of your agents as well as to improve it.Most call centers use the following metrics to analyze the performance​●      Average Time in Queue●      Calls Handled●      Average Speed of Answer●      Average Handle Time●      Net Promoter Score (NPS)●      Percentage of Calls Blocked●      First Call Resolution●      Average Abandonment Rate●      Agent Turnover Rate●      Cost Per Call (CPC)●      Customer Effort Score​Now obviously, it’s not possible to track so many metrics for each agent manually. That’s where technology makes a big difference again. You’ll benefit greatly from investing in call center CRM software likeLeadSquared, Zoho’s Call Center Management System, and Voicent.Such systems keep track of the above-mentioned KPIs for you. No wonder, nearly66% of call centers expressed their interest to leverage advanced analytics, research suggests.​7. Prioritize Training & Development​​Even though 55% of call centers use the first 6-12 weeks for training their agents as part of their onboarding process, less than 10% of new hires gain desired proficiency in the next two months.Training is the bedrock of upgrading call center agent performance. And it’s a continuous process, not just for onboarding new agents. In the training sessions, it’s important to use real-life examples of effectively handling customer grievances and queries. The examples must also include how not to address customer inquiries.Your investment in real-time call monitoring solutions or call center CRMs will pay off during these training sessions. Use the recorded calls and KPIs to assess the performance and hit your quality assurance (QA) goals. It’s important to mention that the training should never be delivered through one-way communication.Always keep employees in the loop and seek their feedback before, during, and after the training. Use their input to further enhance your training program.That ends our list of the top seven ways to refine call center agent performance in 2022!​Final Note​There's no doubt that the customer service provided by a call center can make or break any business. And the type of service offered depends entirely upon the productivity and performance of your call center agents.Now that more businesses are expected to go either fully remote or embrace the hybrid route, focusing on call center agent performance will become all the more important. Leverage real-time call monitoring, call center CRM software, training & development, key performance indicators, daily meetings, skill-based routing, rewards & incentives, and most important of all, the time tracking software by Time Doctor to upgrade their performance. Written by:Guest: Sarah Schumer ([email protected])

CONTACT: Mohammad-Ali Kashif [email protected]​THE NEW AGE OF TECH TALENT: EXPERIS RELEASES NEW REPORT SHOWING ‘SOFT SKILLS ARE THE NEW POWER SKILLS’​Research demonstrates employers need to be more creative and innovative in their talent strategy approachKUALA LUMPUR, June 15, 2022 -- While IT skills needs are evolving faster than ever, and specialized technology talent is at a premium, soft critical skills, aka ‘power skills’ are being neglected in the recruitment and resourcing process. Despite continued talk of the crucial nature of upskilling and reskilling, the latent potential remains untapped among workers in the middle of the tech talent pyramid.‘The New Age of Tech Talent,’ a report from Experis, a global leader in IT professional resourcing and managed services and part of ManpowerGroup (NYSE: MAN), finds that employers need to be more creative and agile in their talent strategy – both inside and outside their organizations. The research suggests that HR leaders should be guided by workforce data, a clear talent philosophy, and a willingness to experiment. “The IT sector is growing quickly," said Jonas Prising, Chairman and CEO of ManpowerGroup. “While there is an acute demand for highly technical candidates, great potential lies within adaptable generalists' candidates that is frequently untapped. This can be detrimental as the soft skills these individuals possess are often the most challenging to find. Companies can look within to fully explore workforce potential and reskill employees to fill gaps and meet their talent needs.” When asked why they were having difficulty filling tech roles, 34% of hiring managers said candidates did not have the right technical skills, 32% said they didn’t have the right relevant experience, and 27% said they didn’t have the right soft skills. The research also cites that 22% of hiring managers have the greatest difficulty finding IT project managers, followed by cybersecurity analysts, software developers, and AI/machine learning specialists (all 20%). The top soft skills employers report are in demand for tech roles include Critical Thinking & Analysis, Creativity & Originality, Reasoning & Problem-Solving, Reliability & Self Discipline, and Resilience & Adaptability.* Ger Doyle, Head of Experis, Digital & Business Innovation adds, “Regardless of sector, the conversation about the technology skills gap often focuses on the most senior and junior roles and ignores existing talent who have strong technical skills and an intuitive sense of the business but may lack exposure to emerging technologies and a roadmap for their future career development.”With so many organizations competing to recruit IT, workers, from the same talent pool, there is a golden opportunity for employers to look further afield. Often, candidates are overlooked because they lack traditional qualifications. Further, recruiting strategies that embrace greater gender and ethnic diversity are also significant in the search for the right IT talent.Findings published in ‘The New Age of Tech Talent’ are based on a survey of 40,000 employers in 40 countries and reveal organizations are accelerating investment in technology and prioritizing Cyber Security (46%), Internet of Things (IoT), (44%) E-Commerce platforms (43%) and Cloud Computing (41%).*The report underscores four ways organizations can bring new thinking to life:​Open the Middle: One in five organizations globally is having trouble finding skilled tech talent, and IT/data skills are the most difficult to find for 30% of organizations. Companies need to increasingly look inward to fill the roles they need, taping workforce potential and reskilling employees to fill gaps and meet the challenges ahead. ​Find the Hidden Talent: The reality of the technology sector is that employers need to be more adaptable, unlock new sources of talent, and recruit based on potential, not necessarily past experience. Traditional approaches focused on filtering candidates according to qualifications. and experiences may not identify those recruits who have the raw qualities that employers require. ​Trust the Data Strategy: To get better results from recruitment, retention, and HR strategies companies can leverage data-analytics tools to make better decisions and reduce attrition. As one in three organizations globally plans to invest more in AI technology including machine learning, over the next year, aptitude and personality assessment tools will enable more effective hiring decisions.​Lead with Confidence: Companies guided by culture and values will be those that best adapt to the new workforce reality and win the war on talent. Significantly, 7 in 10 workers say having leaders that they can trust, and follow is essential to them, and 2 in 3 want to work for organizations that share their values. ​As part of ManpowerGroup’s commitment to be a creator of talent at scale and improving employability and prosperity for all, Experis Academy helps companies to preskill, upskill, and reskill in-demand tech workers and many others at speed and scale – matching them to meaningful, sustainable jobs while helping them grow their skillsets for the future.​​ABOUT MANPOWERGROUP  ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, and Talent Solutions – creates substantially more value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity – as the best place to work for Women, Inclusion, Equality, and Disability, and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year – all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup's research reveals what flexibility means for workers and partners with Thriveto explore how they can thrive at work. ​CONTACT: Mohammad-Ali Kashif [email protected]​FROM SURVIVING A GLOBAL PANDEMIC TO THRIVING AT WORK: MANPOWERGROUP RESEARCH EXPLORES WHAT FLEXIBILITY MEANS FOR WORKERS; PARTNERS WITH THRIVE TO IDENTIFY WAYS EMPLOYERS CAN SUPPORT EMPLOYEE WELL-BEING​45% of workers want to choose their own work start and end timesAlmost one-fifth of workers (18%) would work a four-day work week for less payA culture of trust is important; 71% of workers need trust in leadership to thriveWell-being now an essential strategy for hiring and business successKUALA LUMPUR, KUL (JUNE 9, 2022) - Workers are calling for more from their employers to help them shift from surviving to thriving, prioritizing flexibility along with factors such as trust, purpose, and well-being, according to new research from ManpowerGroup (NYSE: MAN), and Thrive, the leading behavior change technology company founded by Arianna Huffington. ​The research “What Workers Want: From Surviving to Thriving at Work,” part of ManpowerGroup’s What Workers Want series, is based on a survey of more than 5,000 workers across five countries and reveals that almost all workers (93%) now view flexibility as important. However, the nature of that flexibility varies. Workers from all backgrounds are now asking for flexibility on their own terms, with 45% wanting to choose their own start and end times, and 18% willing to reduce pay to work a four-day week to achieve better balance. The results also point to a changing role for leaders as trust and shared values are increasingly significant – with workers willing to vote with their feet if they do not feel adequately supported. ​“A lasting legacy of the pandemic will be flexibility, but it’s not one-size-fits-all. Workers want more choice, autonomy, and consideration for their well-being,” said Jonas Prising, ManpowerGroup Chairman & CEO. “We’re seeing the highest talent shortages in 16 years, giving workers at almost every level and in every sector the upper hand. Employers have no choice but to pay attention. The challenge for leaders will be to listen, adapt, and think differently about how to approach flexibility, not just flexible working.” ​ManpowerGroup partnered with Thrive to identify immediate actions that employers can take to support employee well-being. By adopting practices like Entry Interviews, creating a culture of compassionate directness, and encouraging employees to practice Microsteps, companies can create long-lasting cultural change.​​“The disruptions of the past two years have forced us to consider what we really value, and we have a once-in-generation opportunity to rethink the way we work and live,” said Arianna Huffington, Founder, and CEO of Thrive. “We were in the middle of a global epidemic of stress and burnout even before COVID. Then the pandemic hit, and employee well-being and resilience shot to the top of the agenda for companies all over the world. At Thrive, we work with companies who realize that their most important resource is their people. They’re seeing the direct connection between the long-term health of their bottom line and the health and well-being of their employees.” ​Trust is important for a thriving workforce, according to the survey. Trust in colleagues was rated second only to fair pay and safe working conditions by workers (79%), while trust in leaders was rated highly by more than two-thirds (71%). Additionally, people want to work for companies that share their values and beliefs, with 70% seeking meaning in their daily work. ​The pandemic put mental health firmly at the top of public and corporate agendas and workers now see well-being as a shared responsibility with employers. Stress levels have dropped since the peak of the pandemic (42% to 38%) but are still higher than pre-March 2020. Increasingly, employers will be called on to address burnout, build resilience, and boost mental fitness.​The What Workers Want: From Surviving to Thriving at Work data provides clear insight and practical recommendations for organizations to understand what workers want to thrive at work, and what employers need to do now to ensure both organizations and individuals are primed to succeed.​Explore the new research: What Workers Want: From Surviving to Thriving at Work here. ​​​​About ManpowerGroupManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, and Talent Solutions – creates substantially more value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as the best place to work for Women, Inclusion, Equality, and Disability, and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the thirteenth year - all confirming our position as the brand of choice for in-demand talent. ​About ThriveThrive is a leading behavior change technology company founded by Arianna Huffington in 2016 with the mission to end the stress and burnout epidemic. Thrive helps individuals and organizations improve well-being, performance, and mental resilience with its AI-powered behavior change technology platform. Thrive’s Microsteps – small, science-backed steps to improve health and productivity – have been adopted by employees at more than 125 organizations in over 140 countries, from frontline and call center workers to executives at multinational companies. Thrive Global is headquartered in New York City and has offices in San Francisco, Dublin, Athens, Bucharest, and Melbourne. For more information, visit www.thriveglobal.com.​*About the Research: ManpowerGroup researched and analyzed responses from over 5,000 frontline, corporate, and call center workers, as well as job seekers, across five countries (Australia, France, Italy, United Kingdom, and United States) to learn what it means to thrive at work. And we’ve partnered with leading behavior change technology company Thrive to help turn those insights into action to ensure both organizations and individuals alike are resilient and primed to succeed. The Research was carried out by Reputation Leaders surveying workers aged 18 and over, balanced by age, and gender in 5 countries, across five countries, Australia, France, Italy, United Kingdom, and United States. ​SOURCE ManpowerGroup ​​

Great Online Courses for Career Development in 2022​​It's definitely more competitive and challenging in the career world today than it used to be in the past. Because of this, you will need advanced training to succeed without stumbling into career pitfalls. The competition is fierce, and here you will discover some valuable resources to give a significant advantage in any career aspiration. Of course, you'll need to do the work and really apply these principles to succeed so keep this in mind!​Social Media College for personal brand development​​This is an online course that has the resources to keep you engaged with useful knowledge for your development. We have received recommendations for social media courses online at Social Media College and although have not tried them ourselves, they are worth exploring for those who are interested to grow and augment their skillsets further. According to Social Media College, "They want to continue delivering excellent outcomes for its students and the organizations they work for." It's a step up from conventional methods with advanced training for real-world situations. ​Social media has never been more relevant than now and it takes skill to understand the depths and subtleties of these tools. There are courses that expound upon the social media giants like Twitter, Facebook, Youtube, and many more. Not only that, but they place emphasis on personal brand development and having a vision of your future success. These courses have been expertly developed with leading experts in social media on a global scale for a well-rounded and thorough educational experience! ​Photo by George Milton from Pexels​Udemy is a Good Option for Career Development ​The platform known as Udemy is also in the business of helping you develop your career and it will hone your focus through a comprehensive and detailed course. Most people aren't fully aware of their strengths and weaknesses so this is an enlightening experience. Once you discover these then the course will help you devise a strategy to improve for the long term without making the same mistakes twice.​In fact, Udemy will effectively turn your weak points into strengths through a shorter process instead of investing loads of personal time. Exploring the benefits of career development will give you encouragement on the path to immense success. There are some very useful skills to learn here for more effective communication in the workplace. You will learn about using the appropriate words and holding your tongue when necessary. Another element is developing your ability to predict major interview questions to respond quicker and leave a lasting impression. ​edX Will Help You Unlock Your Employment Potential​Employability is a major concern for those seeking to advance in a big company. You need to know what they're looking for and tailor your resume according to that standard. Each company is different, but the general rules still apply to help you advance significantly. Discerning between good and less ideal opportunities is also an important skill you'll learn here and this takes practice. Communication is highly stressed and many people are self-conscious in this area. You might have all the intelligence and skills in the world, but if you can't communicate them then it leaves your potential employer with limited options.​edX will help you to explore ways to improve your professionalism and adapt to any workplace with ease. Another topic of discussion is making a more efficient transition from college life to a working environment. Increasing your chances of getting hired is a very relevant topic for students and even older people seeking to switch careers. This online course will help you realize your goals more efficiently with less frustration overall! ​Google Analytics Academy for more Insights on Google's Measurement Tools​Photo by Lukas from Pexels​If you like to delve more into Google Analytics, Analytics Academy is the best choice. Analytics Academy helps you learn about Google's measurement tools so that you can grow your business through intelligent data collection and analysis. You can find out how the latest generation of Google Analytics can take your measurement strategy to the next level. ​If you’re into business and love digital marketing, you can learn the basic to advanced features of Google Analytics and become the Power Users. You will learn and practice actionable analyses to track business performance and identify areas for business improvement. ​Hubspot Academy for new Business Owners​HubSpot is a Customer Relationship Management (CRM) platform where marketing, sales CRM, customer service, CMS, and operations software are on one platform. As HubSpot’s official learning resource, HubSpot Academy aims to educate users on the HubSpot software, so they can market, sell, and grow an inbound business. It’s completely free and online. ​HubSpot Academy specializes in comprehensive certifications, singular topic courses, and bite-sized lessons for professionals looking to grow their careers and business. You can get free online training for inbound marketing, sales, and customer service professionals. Its mission is to transform the way people and companies grow by offering free online training for the digital age. From quick, practical courses to comprehensive certifications, you’ll learn everything you need to know about cutting-edge business topics. ​Meta Blueprint to build your Marketing Skills​There are many courses for Marketing and Meta Blueprint is one of them. Set yourself apart in digital marketing by becoming a Meta Certified Professional. You can explore fast, free, self-guided courses to help build your marketing skills across Facebook, Instagram, Messenger, and WhatsApp. You can also discover online learning courses, training programmes, and certifications that can help you get the most out of Facebook marketing platforms. ​In partnership with LinkedIn Learning, Meta Blueprint is offering learners a unique opportunity to grow new skill sets and find career opportunities in growing fields. The new skill sets can help you with the jobs that you dreamed of. ​P.S. If you want to learn about our guide on finding jobs in this post-pandemic era. Click here. ​Photo by fauxels from Pexels​powerYOU, an easy-access training platform for ManpowerGroup​​Developed by ManpowerGroup and offers thousands of online courses covering a range of topics from software applications like Word or Excel, to business skills courses on topics such as communication or problem solving, to the most in-demand programming languages like SQL, JAVA and C#. Certification prep courses like project management, human resources, or data management to name a few. ​ManpowerGroup's powerYOU training platform provides actively assigned associates, consultants, and employees with free desktop and mobile access to thousands of online training courses. It features a contemporary look and interface, and a refined catalogue of courses that can be accessed anytime, anywhere across mobile and desktop devices. Mobile-friendly functionality so you can explore and learn on the go. The system makes it easy to track training and monitor progress toward personal development goals. ​All of these Courses are Viable ​These are just a few of the courses offered online to begin your journey to career excellence and it starts with taking action. Expanding beyond these is also very useful and it's important to continue your advancement as the career path evolves. You will find that it's impossible to prepare for every little detail, but taking note of areas that need improvement is key. That way you can search for a viable course that fits that particular weak point and start improving immediately. It’s well worth your time and energy to maximize your career potential! ​Get started updating existing skills or exploring new ones to develop for future job opportunities today.​Written by:Guest Author: Tracie Johnson ([email protected])Co-author: Nadhirah Afiqah - Marketing Assistant

​8 Technical Skills that Will Help You Stand Out from the Rest​With the continued competition in job searching, individuals need to develop skills that would make them stand out when applying for job positions. To help your resume stand out, candidates are forced into gaining knowledge and expertise in technical skills.​Some of the fields that require technical experience include IT, STEM, Finance, analysis of complex data, and even programming. To be recognized with technical skills, individuals are expected to have experience and knowledge of the required field. Technical graduates can save training costs and resources for employers as they do not require much training to help develop specific qualifications. With specialized experience, individuals are able to help provide outstanding customer requirements. Without a doubt having technical experience would help you stand out while applying for job positions with much extra pay compared to a normal graduate. Below are some of the most common technical skills that graduates need to have knowledge of in order to stand out in the competition. 1. Programming​Programming is not for developers alone. Graduates entering the IT field need to have the basic knowledge of coding to help support clients and coordinate ongoing projects. There are several online programming boot camps to help you get started on courses such as intro to python, r for data science, java course, etc. With programming skills, graduates are able to stand out in their job applications. 2. Project Management​In most industries, coordinating resources, workers, and project is a skill that almost all companies need. This is what most companies associates to project management, and it’s used in the companies departments. Having project management skills allows you to deliver resources appropriately and deploy required workers to specific fields under the appropriate budgets. With project management skills, individuals can save company resources and come up with future resolutions helping upscale the general work environment of an organization. 3. Business Intelligence and Data Analysis​​Business intelligence is one of the vital skills that organizations look for. With data analysis, businesses are able to predict market trends and help realize what their competitors do differently. Big data analysis allows companies to segment data it manageable sectors.​With business intelligence skills and data analysis, individuals are able to make sense of market development requirements allowing companies to operate efficiently, bringing in revenues and more opportunities. 4. Data Information Security​The demand for IT security specialists is in high demand due to the development of technology and digital solutions. In case of a data breach, organizations are at a high risk of losing customers and even the company reputation. Information security involves gaining knowledge to identify IT and data loopholes vulnerabilities and come up with ways to manage them. Having these skills helps add value to your CV. 5. Social Media Marketing​Marketing covers a wide range of technicalities with the improvisation of soft skills and digital use, focusing on increasing a company's market sales and reaching out to more clients. Having the opportunity to have both social media and online marketing skills allows your resume to stand out while applying for sales positions. 6. Accounting and Financing​Acquiring accounting skills puts you in a position that most companies need. Accounting skills requirements depend on the kind of company. An international organization's accounting expertise differs from those of a local organization, but having accounting experience puts you in a better position when applying for a finance or accounting job role. Skills such as Microsoft dynamic or auditing are applicable in almost all niches of the organization's accounts department. 7. Business Analysis​In every business, decision-making matters almost up to 100% of the continuation of the company. Business analysts are the key decision-makers in every organization, and having business analysis skills puts you at the top of the market. Some of the most used business analyst skills that have a wide application today include AWS services and software, Microsoft access, data analysis, and modeling. 8. Technical Writing​In all organizations, there is a need for a technical writer to explain complex things in a manner that is understandable to everyone. Being in a position to put out technical information so that it can be presented to media press, clients, or manufacturers puts you in a better position while applying for a job position. Having the technical knowledge to perform specific task puts you in a top position anytime you apply for a role.​Written by:Guest Author: Tracie Johnson ([email protected])

#BreakTheBias Gender Equity At Work​​New research from ManpowerGroup reveals that while 86% of companies are measuring gender parity, most are looking purely at pay equity (often driven by regulation), with far fewer measuring the number of women in traditionally male-dominated roles and the number of women in senior leadership positions.​To learn more about the research click HERE

What Women Want (at Work)​​​To #BreakTheBias ManpowerGroup is calling for more companies to respond to What Women Want at Work – new data shows autonomy, career progression, and feeling motivated/ passionate about the work they do matters most.​​​Find out more about the research here:Download now​​​​

​What A First-Time Job Seeker or A Fresh Graduate Should Do Before Applying For A Job?​If you're a recent graduate, you're basically getting your feet wet in the job-hunting planet. There's a lot to learn—resumes, cover letters, application forms, etcetera. It can be both daunting and exciting at the same time.​One place to consider would be to take a loop at our Post Pandemic Job Hunting Guide here!​But where and how do you begin with your job search?​​Discover your career interests​When looking for a job, it is critical to first understand yourself and your career aspirations. Being self-aware allows you to make more insightful and wise decisions during your job search. This allows you to play to your areas of strength and outline the key skill sets that you believe will benefit the organizations to which you apply.​Create a robust LinkedIn profile​Establishing a cohesive, captivating personal brand for yourself on LinkedIn is the key to enhancing your visibility among your classmates and have a standout profile. Your summary is the place to express yourself – your attributes, professionalism, and 'personal brand. It's your opportunity to explain why they should want you as an employee or in their professional network. This allows recruiters to determine if you'd be a great fit for their team.​Discover who is actively recruiting​Next, make sure to be aware of organizations that are employing and the types of roles and expertise they demand. One approach is to attend job fairs. Visit job fairs (even virtual ones) prior to actually beginning the job-search process to obtain knowledge and exposure about the hiring market. Seize the opportunity to communicate with individuals staffing the booths and request their name cards at the job fair.​Talk to them about the workplace culture and what they do in their sector. Also, inquire about career growth and the sorts of paper qualifications and experience required. Send them an email expressing your eagerness to join them; this demonstrates initiative and desire to engage in the profession. ​Conversely, to gauge demand, browse social media pages and job sites for hiring ads. Applying to industry segments with a high demand for labor will significantly raise your chances of getting hired.​Approach recruitment agencies​When you're a graduate, it can be tricky to access the employment market. Figuring a company who will offer you an opportunity to shine with newly-acquired educational qualification but with little or no real-world experience is a challenging task! Recruitment firms connect competent job seekers with employers. ​The great news is that you can use their services for free! When you sign up with a recruitment company, you'll usually be introduced to one of their recruiters, who will then act as a mediator between you and any potential employers. ​Click on the link to know more about Job Hunting with Recruitment Agencies; it’s time to upskill and reskill to face the actuality!​Networking is extremely important​Prior to graduation, start making as many connections as possible in your desired field. Not only will this increase your chances of securing a job, but those who know someone in the marketplace frequently land more highly desired positions than others who simply apply to job advertisements. ​Recent graduates with no connections who really are uncertain of their path will still do well, but they will need to spend those extra hours to look for their ideal role. LinkedIn is among the best spots for graduates to network, and for recruiters to identify you.​Explore Options Apart from Your Degree​Graduates believe they are restricted to the profession in which they earned their degree. While their degree will undoubtedly help them gain employment in that sector, they must not constrain themselves if they are interested in exploring other career paths. Many entry-level jobs require a general bachelor's degree, and your experience helps you progress more than your degree. Don't be worried to take a different route.​​Find your first job on ManpowerGroup Job Portal today. Click here to check out our job listings for fresh graduates and start applying!​​Posted by:Yoga Kumari Sankar- Marketing & Commercial Executive​​

​Should You Still Apply For A Job If You Don't Meet The Requirements? ​No one fits  job requirements 100% all the time, and there is no such thing as a perfect candidate. Keep in mind that many organizations employ for cultural fit instead of hard skills, and that many "requirements" in a specified job posting are actually nice-to-haves. ​If you only look for a job where you are a great fit, you might have a long journey to the top. If you thoroughly examine a job advertisement, you will be amazed at how many aspects you are likely to align with. ​How will you grow when you only look for jobs that are a great fit for your current skills?​​Please note that it's not always about what you've done, but about what you've indicated you're competent of doing and willingness to acquire new skills​Apply for jobs that you desire!​When you see a profession that you are eligible for but are not a better match for, and it is in your desired area, apply for it! If there are significant gaps, assess and prepare to demonstrate how other core competencies compensate or supplement for the lacking expertise. What's the harm in applying?  If you don't get it, you may still potentially gain some interview experiences.​​Be results-oriented!​Focus your CV and, subsequently, the interview on the profound contribution you have had with former employers. If the prospective employer believes you are capable of achieving results consistently, he or she may be more willing to forego the absence criteria. Prepare to demonstrate specific achievements in your employment record that correspond with what the company is searching for, and use quantifiable data to show those achievements.​​Explore the depths!​Go beyond your noticeable professional responsibilities and achievements as you reconfigure your resume and cover letter. Your first point of emphasis should be on transferable skills. Consider your overall expertise and skill, from project planning to collaborate with tricky personalities, and bundle it all in a way that emphasizes your competence.​Start interacting with your networks!​Don’t only look for jobs on the open market that others get to see. Your chances of finding a job in this manner are slim. Majority of people seek employment through their network. Hence, develop a personal branding plan that details the sort of position you want as well as companies in which you have a desire to participate and believe there is a fit. Engage with people who may be able to make introductions at prospective employers.​Show your willingness to learn!​An eagerness to learn is an excellent way to demonstrate your dedication to an organization or position. Employers will indeed notice that you have the desire, self-discipline, and enthusiasm to improve your knowledge and competencies. ​If you're keen in jobs that require or prefer specific skills or experience that you don't have, do some research to see if you can attend courses or obtain certifications to develop these skill sets. Communicating these newly gained qualifications in the interview can help you stand out from the rest and demonstrate your commitment to developing on your positive aspects.​​LOOKING FOR YOUR DREAM JOB?​​Just don’t wait there! The professionals at ManpowerGroup Malaysia can help you land your dream job. Contact us to chat with one of our recruitment specialists today to kick-start your career search!​​​​Posted by:Yoga Kumari Sankar- Marketing & Commercial Executive​​

​Why Being A Recruiter Is An Awesome Idea? ​The recruitment industry can be extremely competitive, which is not for the faint - hearted! But isn't that part of its glamour? You may have heard that some recruiters get a bad rap, but if you know how to position yourself, it's certainly a much rewarding career.​Some people enter the profession right after graduating from university. Others come across the career while searching for a position that allows them to work collaboratively with others.​So, whether you're thinking about getting a job in recruitment or you've been at it for years, it's always a good idea to backtrack and consider why being a recruiter is such a brilliant thing.​Here are the top reasons why working as a recruiter is phenomenal!​​You are truly making an impact​While it may seem a little challenging, you are truly making a difference in someone's life. As a recruiter, the destiny of a candidate's future often rests in your hands; you get to say to the person on the other side of the phone, "We'd like to make an offer." It's an exceptional feeling. Very often if you developed the right relationship  candidates will get back to you as soon as they're willing to make their next career move.​Recruitment keeps you on your toes​The recruitment industry is often fast-paced, and not all days are remarkably similar. Each day, you'll be facing new people, new positions, and new due dates. But this is what makes it such an exciting industry to work in.​The world of work is changing rapidly, new skills emerge, old roles evolve and with that, your expertise as a recruiter. This is incredibly beneficial if you're the sort of person who gets bored easily with ordinary daily tasks. Working as a recruiter will certainly keep you on your toes.​You acquire a wide range of marketable skills​Every business in every sector requires recruiters, so possibilities are you'll be engaged in recruiting for more than one sector throughout your profession. This allows you to continuously discover the pros and cons of other industry segments, which is hugely beneficial.​The skills you learn will be useful should you ever decide to make a career move, as you will have obtained in-depth industry knowledge and skills necessary, as well as a vast network of valuable contacts!​It is a measurable achievement​You work in recruitment to accomplish your goals. This means you can instantly see how well you're performing. Though that's not for everyone, if you enjoy competition, this really is the sector for you. Plus, hitting and exceeding your monthly targets can indeed enhance your self-esteem. It also helps to evaluate your growth as you progress in your profession.​Recruiting is sales​It doesn’t matter if you’re an internal recruiter, a contract recruiter, part of an agency, or independent – you’re selling. However, instead of selling products or services, it is your responsibility to sell the company, its culture, the role, candidates and more.​Apart from ‘usual’ selling, recruiting prompts “dual sales”: first, the candidate to the company; then the company and the position to the job applicant. ​Consequently, your selling competencies will become enhanced - potentially faster than if you originated in a sales position directly. As an outcome, when you make the leap, you will be ahead of your colleagues.​​Are you curious to learn more about working for ManpowerGroup Malaysia as a recruitment consultant? Please reach out to us to get an update on the Recruiter roles that we’re currently hiring. You can also visit our Job Portal to kick-start your search.​​​Posted by:Yoga Kumari Sankar- Marketing & Commercial Executive​​

The Great Realization Report: Accelerating Trends, Renewed Urgency 2022 has the potential to be one of the most transformative years in recent history. From workers taking more control of their professional lives to the seemingly never-ending struggle of employers to recruit and retain talent to the rapid acceleration of digital adoption to businesses realizing they need to become more sophisticated; several trends have emerged that will impact organizations of every size and the people who work for them.  It’s those transformative emerging trends that are the focus of ManpowerGroup’s latest report and look at the 2022 labor landscape, The Great Realization: Accelerating Trends, Renewed Urgency identifies the top 20 trends that will shape the world of work throughout the course of the year and beyond.  ​While these topic areas and the respective trends within each are not new, they have taken on a renewed urgency as we continue to transition to the next phase of what the new normal looks like. These 20 trends, and what they mean for the future of work and workers, represent the tipping point for what we see on the horizon in terms of how businesses around the world will need to evolve and adapt in order to operate in this new era of normal. Change is constant, and no organization is immune to the way the current playbook is being rewritten.  ​For more information about the top 20 trends for the 2022 labor landscape, download Full Report​The Great Realization: Accelerating Trends, Renewed Urgency

​Fresher? Consider Kick-Starting Your Career in Customer Service! ​You may have made assumptions about customer service based on your own conversations as a customer that lead you to believe the job is not for you. But I'm here to reveal that it can be an excellent first step toward a successful career. ​Customer service is an interesting profession to start with, particularly now, that it is more significant for businesses to adopt a customer-centric mind-set. Also, customer service is one of those roles which never misses its sparkle, irrespective of age or period.​We will have customer support so long as there are companies providing goods and services. This role offers not only various learning opportunities, but also allows you to be a better version of yourself.​What is the role about?​Customer service involves being a kind, courteous, and professional face for the company. It also encompasses paying close attention to the wants and concerns of the customer. ​Beyond listening, customer service involves doing everything in one's strength to satisfy each customer rapidly and efficiently.​There are a variety of customer service jobs, ranging from entry-level to manager. Here are the most common entry-level positions:​Customer Service AssociateCustomer Service RepresentativeCustomer Service ExecutiveCustomer Support ExecutiveCall Centre Representative​Why work in customer service?​Have you ever applied for, or been interested in, a role in Customer Service? If not, here are some perks that may interest you to consider the role:​Flexi-hours​Customer service professions generally have different time schedule than a standard 9-5 job. You may be given the option of selecting the working time that are most convenient for you. ​You also have the option of longer hours, and as we all understand, the more you work, the more income you earn at the end of every month.​Learning and Upskilling​​Working in Customer Service provides you with learning opportunities and skills that can be transferred later in almost any position in your career. ​Customer service prepares you for a wide range of functions, from operating under stress to effective communication, to problem solving, selling and marketing. ​After all, customer service representatives are the subject-matter experts of any brand because they are the first point of interaction. ​Among the most apparent - but is one of the most favorable - benefits of this type of profession is communication skills. Since you're constantly interacting with others, you're consistently honing your interpersonal skills and verbal ability.​​Networking​What happens when you spend a full day chatting with others? ​Of course, you develop strong bonds with them. It not only provides you with a variety of experiences and, but also, the opportunity to form a networking circle around yourself. ​It will be beneficial to your career growth. They say “your network is your net worth”.​A job with a future​​Aside from the features listed, we must emphasize the future of customer service as a profession that is ever-expanding. ​Although some people still believe of customer service reps as individuals who are shouted at on the headset, this industry has grown so large that the range of responsibilities that need to be developed has grown significantly.​​Having all that in mind, whether you aspire to a long career in the customer support space, or you’re simply eager to get your foot in the door at an innovative company, please reach out to ManpowerGroup Malaysia to get an update on the Customer Service roles that we’re currently hiring. ​You can also visit our Job Portal to kick-start your search.​​​Posted by:Yoga Kumari Sankar- Marketing & Commercial Executive​