Context
The Client required technical staff to provide online support for medical equipment
Scope of work included remote support, tech support, remote trouble shooting and device security support
Hired talent was required to be local Malaysians to leverage on internal systems and monitor devices to provide L1 L2 support
Situation
ManpowerGroup was assigned as an exclusive vendor
Contract staffing team was assigned to source candidates with engineering skillsets in a technical support environment
Upon hiring, ManpowerGroup was in charge of Payroll, HR administration and performance improvement
Results
From the 30 openings 90% filled by ManpowerGroup. 2 were filled by client’s internal team
The client proceeded to convert 2 associates to perm staff for their extinguished performance
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