7 months ago -

Success Story in the GBS Industry with Talent Solutions Talent Based Outsourcing

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​Context

The client, a multinational semiconductor chip manufacturer attempt to focus on core competencies, was looking to outsource the Accounts Payable function to a vendor. The main outsourced activity was to process invoices coming from suppliers across the world in a timely manner. The average accuracy of activities prior to outsourcing the functions to MPG was reaching 4% below optimal levels.

Solutions

  • ManpowerGroup deployed an outcome-based solution with strict SLAs on deliverables

  • A solid account management structure was set up with strong governance procedures in place

  • A phased approach for service delivery:
    – Phase 1 - Sep 2016: The client partially outsourced 2 AP functions: Invoice Processing and Recovery & Resolution process
    – Phase 2 - Sep 2017: The client outsourced additional tasks in the 2 AP functions above as well as 2 additional functions: Invoice Administration and Payments
    – Phase 3 - Sep 2018: Expansion of scope to include suppliers not only from APAC and EU but also from USA, Canada, & Israel

Results

From 2016 till 2019 ManpowerGroup achieved 16% of cost efficiencies and the solution was able not only to meet client SLAs but exceed them.

2017

2018

2019

SLA

TasksCompleteness

100%

100%

100%

100%

TasksTimeliness 

100%

100%

100%

100%

TasksQuality

99%

99.9%

99.9%

98.5%

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