Problem Statement
The client, a multinational defence, security, and aerospace company, which happens to be the worlds largest defense organization, approached Service Provider Malaysia for an HR Solution for perm recruitment with the following Background:
Application Development and Maintenance Specialists
IT Infrastructure Support & Engineers
Network and Cyber Security Engineers
Solution architecture
Data architecture / Data scientists
Integration specialists / Engineers
ERP / CRM
Cloud Architects / Engineers - AWS & MS Azure
Automation Developers
Technical Consultants
Agile Coaches / Scrum Masters
Supplier-related challenges
Some of the positions that the client was looking to fill had been vacant since 2015 despite having over 10 suppliers
The average time to close positions was 3 months
The communication and the SLAs set up with suppliers was poor and consequently impacted delivery. For example, the client sometimes was coming back with screening feedback after 1.5 months
Internal communications challenges
The client’s Malaysian counterpart, did not have clear guidance from the US on the required talent and therefore had constant changes in JDs
Approach
Closely worked with the client’s stakeholders to understand requirements
Developed an end to end recruitment tracker and reporting structure to identify process bottlenecks
Upon identifying hiring delay causes, collaborated with the talent acquisition team to submit suitable profiles directly to hiring managers
Provided the client with market data on skills availability in Malaysia and abroad
Organized walk-ins for the client to understand the market flavor of available skills and adjust requirements to match reality
Results
Successfully hired 65 professionals for the required roles
Constituted 80% of total client perm hiring for these positions
Aging requirements were closed and the client was relieved of their backlog
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