Welcome Ambassador (Front Office)

Location Malaysia
Discipline Hospitality
Job reference 173185
Salary 2800.0
Consultant name Anis Suraya binti Kamarulzaman
Contact email [email protected]
Contact no. 03-20870000
Contact name Anis Suraya Binti Kamarulzaman

Welcome Ambassadors (Front office)

Salary: RM2,800
Location: Kuala Lumpur

Education: Diploma / STPM


Safety and Security

  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

Policies and Procedures

  • Protect the privacy and security of guests and coworkers.

  • Follow company and department policies and procedures.

  • Maintain confidentiality of proprietary materials and information.

  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.

  • Perform other reasonable job duties as requested by Supervisors.

Guest Relations

  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.

  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

  • Address guests' service needs in a professional, positive, and timely manner.

  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

  • Thank guests with genuine appreciation and provide a fond farewell.

  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

  • Assist other employees to ensure proper coverage and prompt guest service.


  • Speak to guests and co-workers using clear, appropriate and professional language.

  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

  • Talk with and listen to other employees to effectively exchange information.

  • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

  • Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).

  • Provide assistance to coworkers, ensuring they understand their tasks.

Working with Others

  • Support all co-workers and treat them with dignity and respect.

  • Develop and maintain positive and productive working relationships with other employees and departments.

  • Partner with and assist others to promote an environment of teamwork and achieve common goals.

  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

Quality Assurance/Quality Improvement

  • Comply with quality assurance expectations and standards.

Physical Tasks

  • Stand, sit, or walk for an extended period of time or for an entire work shift. 

  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

  • Greet/Escort Guests

  • Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.


  • Analytical Skills

  • Decision-Making

  • Learning

  • Interpersonal Skills

  • Customer Service Orientation

  • Team Work

  • Diversity Relations

  • Interpersonal Skills

  • Communications

  • English Language Proficiency

  • Communication

  • Telephone Etiquette Skills

  • Listening

  • Applied Reading

  • Writing

  • Personal Attributes

  • Integrity

  • Positive Demeanor

  • Dependability

  • Presentation

  • Adaptability/Flexibility

  • Initiative

  • Organization

  • Multi-Tasking

  • Detail Orientation

  • Time Management

Click on "Apply Now" or send your CV to [email protected]