Voice of Customer (Japanese write and read)

Location Shah Alam
Discipline Call Centre
Job reference 172129
Salary 10000.0
Contact name Vivy Lay Wei Ang

JPN – Voice of Customer

Job overview
Inbound business:

  • Survey responses from customers (e-mail responses)

  • Reply to inquiries from the client's homepage (e-mail reply)

  • Handling calls from customers.


Skills Required:

  • Someone who can speak, read and write in Japanese correctly and politely

  • People who can understand and respond to Japanese sentences.

  • Someone who understands Japanese culture and can follow manners and rules (such as time) as a Japanese person.

  • People who can report, contact, and consult.

  • A person with a strong sense of responsibility

  • Someone who likes listening to other people's stories

  • Positive thinking person

  • People who can respond flexibly to situations.

  • A person with an honest and positive personality

  • People who have an attitude of learning through practice

  • Typical Tasks (Contents of main duties)

  • Responses regarding client's products and services

  • Client's Reply regarding online ordering.

  • Other inquiries related to client's


Ability

  • Ability to quickly understand the other person's feelings and situation.

  • Problem-solving ability

  • High communication skills that make it easy to consult