JPN – Voice of Customer
Job overview
Inbound business:
- Survey responses from customers (e-mail responses)
- Reply to inquiries from the client's homepage (e-mail reply)
- Handling calls from customers.
Skills Required:
- Someone who can speak, read and write in Japanese correctly and politely
- People who can understand and respond to Japanese sentences.
- Someone who understands Japanese culture and can follow manners and rules (such as time) as a Japanese person.
- People who can report, contact, and consult.
- A person with a strong sense of responsibility
- Someone who likes listening to other people's stories
- Positive thinking person
- People who can respond flexibly to situations.
- A person with an honest and positive personality
- People who have an attitude of learning through practice
- Typical Tasks (Contents of main duties)
- Responses regarding client's products and services
- Client's Reply regarding online ordering.
- Other inquiries related to client's
Ability
- Ability to quickly understand the other person's feelings and situation.
- Problem-solving ability
- High communication skills that make it easy to consult