JPN – Voice of Customer
Job overview
Inbound business:
Survey responses from customers (e-mail responses)
Reply to inquiries from the client's homepage (e-mail reply)
Handling calls from customers.
Skills Required:
Someone who can speak, read and write in Japanese correctly and politely
People who can understand and respond to Japanese sentences.
Someone who understands Japanese culture and can follow manners and rules (such as time) as a Japanese person.
People who can report, contact, and consult.
A person with a strong sense of responsibility
Someone who likes listening to other people's stories
Positive thinking person
People who can respond flexibly to situations.
A person with an honest and positive personality
People who have an attitude of learning through practice
Typical Tasks (Contents of main duties)
Responses regarding client's products and services
Client's Reply regarding online ordering.
Other inquiries related to client's
Ability
Ability to quickly understand the other person's feelings and situation.
Problem-solving ability
High communication skills that make it easy to consult