Trust and Safety Associate – Korean

Location Malaysia
Discipline Call Centre
Job reference 172933
Salary 10000.0
Consultant name Lily Hyejeong Jo
Contact email [email protected]
Contact no. 03-20870000
Contact name Lily Hyejeong Jo
Contact email [email protected]
Contact no. 03-20870000
Trust & Safety Associate (Korean)

Role Details
  • Review, classify and/or remove content according to client guidelines, using specific tools and channels
  • Understand and remain updated on changing client policies and guidelines
  • Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
  • Serve as an advocate for the user community
  • Participate in process improvement initiatives that improve quality and efficiency of work
  • Participate in continuous training programs and workgroup discussions for optimal development in the role
  • Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe

Basic Qualifications/Skills Needed
  • Degree in any tertiary education or higher education
  • Strong coping, emotional resilience, and stress-management skills
  • Excellent comprehension, communication, in both English and Japanese/Korean language skills
  • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
  • Strong attention to detail
  • Comfort synthesizing and analyzing information from multiple streams
  • Strong critical thinking and decision-making skills
  • Deep familiarity and passion for the internet, internet platforms, and internet culture
  • High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
  • Ability to work well individually and as part of a team
  • Flexibility in meeting changing business needs in a fast-paced environment
  • Commitment to quality, efficiency, and effectiveness