Technical Support - Thai Native + English

Job reference 165346
Salary 4600.0
Consultant name Anna En Khi Tsoi
Contact email [email protected]
Contact no. 03-20870000
Contact name Anna En Khi Tsoi
Technical Support - Thai Native + English

Duties and Responsibilities

  • To provide 1st line technical support; answering support queries via phone and email
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles
  • To take ownership of user tickets or problems and be proactive when dealing with user issues
  • To log all calls/chats/email in the ticket logging system and document all actions performed related to the ticket.
  • Continuously monitor outstanding calls or tickets and ensure that provision is made in case of your absence
  • Identify any service related issues and escalate to the Team Leader or IT Support member

1-3 years in CS and Tech support