Technical Support - Thai Native + English

Location
Discipline Operations
Job reference 165346
Salary 4600.0
Contact name Anna En Khi Tsoi

Technical Support - Thai Native + English


Duties and Responsibilities

  • To provide 1st line technical support; answering support queries via phone and email

  • To maintain a high degree of customer service for all support queries and adhere to all service management principles

  • To take ownership of user tickets or problems and be proactive when dealing with user issues

  • To log all calls/chats/email in the ticket logging system and document all actions performed related to the ticket.

  • Continuously monitor outstanding calls or tickets and ensure that provision is made in case of your absence

  • Identify any service related issues and escalate to the Team Leader or IT Support member


1-3 years in CS and Tech support