Duties and Responsibilities
- To provide 1st line technical support; answering support queries via phone and email
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- To take ownership of user tickets or problems and be proactive when dealing with user issues
- To log all calls/chats/email in the ticket logging system and document all actions performed related to the ticket.
- Continuously monitor outstanding calls or tickets and ensure that provision is made in case of your absence
- Identify any service related issues and escalate to the Team Leader or IT Support member
1-3 years in CS and Tech support