Technical Support - Thai Native + English
Duties and Responsibilities
To provide 1st line technical support; answering support queries via phone and email
To maintain a high degree of customer service for all support queries and adhere to all service management principles
To take ownership of user tickets or problems and be proactive when dealing with user issues
To log all calls/chats/email in the ticket logging system and document all actions performed related to the ticket.
Continuously monitor outstanding calls or tickets and ensure that provision is made in case of your absence
Identify any service related issues and escalate to the Team Leader or IT Support member
1-3 years in CS and Tech support
