Technical Skills
Databases SQL Server (SQL 2008/2012) 3+ years
Must be able to write queries and analyze SQL data (i.e. Select and Join statements) within complex database structures.
SSIS (SQL Job) exposure/experience
SQL Reporting Services
OS knowledge (3+ Years)
Server 2008 /Server 2012/ Windows 7
Windows Services
IIS and Web Applications
Running Performance Counters
Basic Understanding of Group Policies
Security Permissions
Networking topology (2+ years)
DNS
DHCP
LAN/WAN
Telnet
Ports (Networking/OS)
Understanding of XML language (1+ years)
Ability to review application and OS logs (2+ years)
Active Directory experience or exposure (1+years)
VMware experience or exposure (1+ years)
Wireshark (1+ Years)
Soft Skills
Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
Excellent time management and multitasking skills
Strong personal commitment to quality, customer service and patient safety
Ability to understand and communicate complex technical systems to a non-technical audience
Works well in a team environment
Proven ability to maintain a professional demeanor when handling complex user issues and high pressure situations
Customer support experience
Education
BS, Computer Science or equivalent
Project management experience a plus
Preferred Certifications
CCNA, CCNP, A+, MCTS, MCSE