Technical Support Specialist (July 2021)

Location Malaysia
Discipline IT
Job reference 160592
Salary 0.0
Consultant name Valli Sujatha V Palanisamy
Contact email [email protected]
Contact no. 03-20870000
Contact name Valli Sujatha V Palanisamy
Contact email [email protected]
Contact no. 03-20870000
Contact email [email protected]

Technical Skills
 

Databases SQL Server (SQL 2008/2012) 3+ years

  • Must be able to write queries and analyze SQL data (i.e. Select and Join statements) within complex database structures.

  • SSIS (SQL Job) exposure/experience

  • SQL Reporting Services

 

OS knowledge (3+ Years)

  • Server 2008 /Server 2012/ Windows 7

  • Windows Services

  • IIS and Web Applications

  • Running Performance Counters

  • Basic Understanding of Group Policies

  • Security Permissions

 

Networking topology (2+ years)

  • DNS

  • DHCP

  • LAN/WAN

  • Telnet

  • Ports (Networking/OS)

 

  1. Understanding of XML language (1+ years)

  2. Ability to review application and OS logs (2+ years)

  3. Active Directory experience or exposure (1+years)

  4. VMware experience or exposure (1+ years)

  5. Wireshark (1+ Years)

 

Soft Skills

  • Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems

  • Excellent time management and multitasking skills

  • Strong personal commitment to quality, customer service and patient safety

  • Ability to understand and communicate complex technical systems to a non-technical audience

  • Works well in a team environment

  • Proven ability to maintain a professional demeanor when handling complex user issues and high pressure situations

  • Customer support experience

 

Education

  • BS, Computer Science or equivalent

  • Project management experience a plus

 

Preferred Certifications

  • CCNA, CCNP, A+, MCTS, MCSE