Technical Support Specialist (July 2021)

Location
Discipline IT
Job reference 160592
Salary 0.0
Consultant name Valli Sujatha V Palanisamy
Contact email [email protected]
Contact no. 03-20870000
Contact name Valli Sujatha V Palanisamy
Contact email [email protected]
Contact no. 03-20870000
Contact email [email protected]

Technical Skills
 

Databases SQL Server (SQL 2008/2012) 3+ years
  • Must be able to write queries and analyze SQL data (i.e. Select and Join statements) within complex database structures.
  • SSIS (SQL Job) exposure/experience
  • SQL Reporting Services
 
OS knowledge (3+ Years)
  • Server 2008 /Server 2012/ Windows 7
  • Windows Services
  • IIS and Web Applications
  • Running Performance Counters
  • Basic Understanding of Group Policies
  • Security Permissions
 
Networking topology (2+ years)
  • DNS
  • DHCP
  • LAN/WAN
  • Telnet
  • Ports (Networking/OS)
 
  1. Understanding of XML language (1+ years)
  2. Ability to review application and OS logs (2+ years)
  3. Active Directory experience or exposure (1+years)
  4. VMware experience or exposure (1+ years)
  5. Wireshark (1+ Years)

 

Soft Skills

  • Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
  • Excellent time management and multitasking skills
  • Strong personal commitment to quality, customer service and patient safety
  • Ability to understand and communicate complex technical systems to a non-technical audience
  • Works well in a team environment
  • Proven ability to maintain a professional demeanor when handling complex user issues and high pressure situations
  • Customer support experience
 

Education

  • BS, Computer Science or equivalent
  • Project management experience a plus

 

Preferred Certifications

  • CCNA, CCNP, A+, MCTS, MCSE