Job Title: Technical Support Specialist
Working Hours: Core hours but not limited to Monday-Friday work days (24/7)
Job Description
This position is responsible for providing technical support to internal and external customers resolving Technical incidence and answer questions regarding proprietary software and hardware. The person in this role will play a key role in managing, resolving, and facilitating resolution for BD automated dispensing Platforms (Pyxis® ES Systems).
Technical Skills
- Databases SQL Server (SQL 2008/2012) 3+ years
- Must be able to write queries and analyze SQL data (i.e. Select and Join statements) within complex database structures.
- SSIS (SQL Job) exposure/experience
- SQL Reporting Services
- OS knowledge (3+ Years)
- Server 2008 /Server 2012/ Windows 7
- Windows Services
- IIS and Web Applications
- Running Performance Counters
- Basic Understanding of Group Policies
- Security Permissions
- Networking topology (2+ years)
- DNS
- DHCP
- LAN/WAN
- Telnet
- Ports (Networking/OS)
Understanding of XML language (1+ years)
Ability to review application and OS logs (2+ years)
Active Directory experience or exposure (1+years)
VMware experience or exposure (1+ years)
Wireshark (1+ Years)
Soft Skills
- Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
- Excellent time management and multitasking skills
- Strong personal commitment to quality, customer service and patient safety
- Ability to understand and communicate complex technical systems to a non-technical audience
- Works well in a team environment
- Proven ability to maintain a professional demeanor when handling complex user issues and high pressure situations
- Customer support experience
Education
BS, Computer Science or equivalent
Project management experience a plus
Preferred Certifications
CCNA, CCNP, A+, MCTS, MCSE
Click on 'Apply now' or send your resume to [email protected]