- Role:
to influence customers in engaging their business using SEE materials, spare parts, and services. The engineer will proactively solve problems with our machines,
primarily in a customer environment. Specific responsibilities include troubleshooting, rebuilding, configuration, installation, commissioning, training,
preventive maintenance and overall support of existing equipment and applications at customer’s site.
- Responsibilities:
- Installation / commissioning of equipment in scope at customer’s plant.
- Attending breakdowns or machine issues and working to resolve for customer’s complete satisfaction.
- Provide maintenance to the equipment as per customer’s service agreement or sales contract.
- Actively promoting and “selling” service agreements and spare parts.
- Actively scout for field service opportunities not only to promote service sales, but also to increase time utilization.
- Conducting equipment audits with application specialist or sales Department. Ensuring the machines settings are optimal.
- Developing a strong customer relationship to expand our existing equipment and service business.
- Recommending the required spare parts stock, following up and identifying any gap.
- Strict compliance with SEE policy regarding personal and machine safety.
- Preparing and distributing service reports for all service work undertaken.
- Maintaining and updating all records related to customer’s equipment.
- Suggest equipment improvement to the Engineering team, based on field experience.
- Reading and understanding mechanical assembly drawings, bill of materials, electrical schematics, etc.
- KNOWLEDGE / EXPERIENCE / PERSON PROFILE
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- Diploma in Mechanical/Electrical/Electronics/Mechatronics/Production/Industrial/Instrument and Control
- Capable to work in shifts
- Demonstrated experience in a manufacturing or service-based industry (Food industry will be an added advantage)
- Demonstrated equipment installation experience preferably with packaging machinery
- Demonstrated experience in servicing and troubleshooting automated systems
- Able to work alone at customers
- Able to travel and be flexible with working days and hours
- Competency
- Action Oriented
- Customer focus
- Learning on the fly
- Problem solving and root cause analysis
- Logical and analytical thinking
- Technical and soft skills
- Base salary not more than RM3,200.00
- Travelling Allowance:RM650.00
- Toll and parking :Claim for business purpose only
- Mobile Allowance RM139.00 . month