Team Lead (Korean)- 0005078597

Location Malaysia
Discipline Call Centre / Help Desk
Job reference 165200
Salary 11000.0
Consultant name Zeeyoun Kim
Contact email [email protected]
Contact no. 03-20870000
Contact name Monica Zeeyoun Kim

Team Lead (Korean)


Responsibilities: 

  • Communicate effectively through chat, email and occasionally voice with account managers, advertisers, creative agencies and publishers to address issues in a timely manner
  • Understanding client requirements and accurate implementing them with stringent quality parameters
  • Handling queries/troubleshooting on assigned cases within Service Level Agreement
  • Assisting clients in image hosting and promoting dynamic campaigns


Requirements: 

  • 3+ years of experience in International Technical Support /Customer Support preferably in avoice+chat support channels
  • Client handling experience for advertising products like AdWords (Search, Display, Mobile), Analytics (PPC ROI tracking) with knowledge of various online advertising models (Search, Display,
  • Mobile, Video) and revenue models (like Pay per click, Cost Per (Thousand) Impressions, Cost Per View and/or Cost Per Acquisition) will be a significant added advantage
  • Strong verbal and written communication skills in one of these languages - DE, FR, IT, ES, TR & RU
  • Problem Solving and Analytical Aptitude (IQ 100 or above)
  • Work independently with minimal supervision with attention to detail, proactively communicate issues and seek inputs for remediation