Solution Engineer

Location Petaling Jaya, Malaysia
Discipline IT
Job reference 160506
Salary 0.0
Consultant name Valli Sujatha V Palanisamy
Contact email
Contact no. 03-20870000
Contact name Valli Sujatha V Palanisamy
Contact email
Contact no. 03-20870000
Contact email
Solution Engineer

Job Description
  • Maintains high customer satisfaction ratings that meet company standards.
  • Meets project implementation targets for timeliness, customer success metrics and customer adoption.
  • Completes required certification, training and development objectives within the assigned time frame.
  • Reports to the Technical Manager.
  • Role & Responsibilities
  • Installing and configuring hardware, software, systems, networks, security and product related
  • Planning and undertaking scheduled maintenance upgrades
  • Talking to customer’s technical team to determine the nature of any problems they encounter
  • Responding to systems and equipment breakdowns 24 x 7 that includes and not limited to replacing part/equipment
  • Investigating, diagnosing and solving computer software and hardware faults
  • Maintaining records of hardware and software licences
  • RFP, RFQ, Tender & Project documentation
  • Related assigned networking tasks deemed relevant and needed Requirements
  • Graduate in Computer Science major in networks
  • Minimum 3 solid years as post sales engineer
  • Knowledge on any of the below will be added advantage: o switching, routing or wireless o DDI (DNS, DHCP, IPAM) o security
  • CCNA/CCNP &/or any security vendor certification is a definite plus
  • Team player spirit and works cohesively
  • Resilient, independent and always “on the go” mode
  • Adaptable to work beyond 9-5, weekends and public holidays (as needed)
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