Solution Engineer -Infoblox & Solarwinds

Location Petaling Jaya, Petaling, Selangor
Discipline IT
Job reference 160506
Salary 0.0
Consultant name Valli Sujatha V Palanisamy
Contact email [email protected]
Contact no. 03-20870000
Contact name Valli Sujatha V Palanisamy
Contact email [email protected]
Contact no. 03-20870000
Contact email [email protected]

Solution Engineer

Job Description

  • Maintains high customer satisfaction ratings that meet company standards.

  • Meets project implementation targets for timeliness, customer success metrics and customer adoption.

  • Completes required certification, training and development objectives within the assigned time frame.

  • Reports to the Technical Manager.

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  • Role & Responsibilities

  • Installing and configuring hardware, software, systems, networks, security and product related

  • Planning and undertaking scheduled maintenance upgrades

  • Talking to customer’s technical team to determine the nature of any problems they encounter

  • Responding to systems and equipment breakdowns 24 x 7 that includes and not limited to replacing part/equipment

  • Investigating, diagnosing and solving computer software and hardware faults

  • Maintaining records of hardware and software licences

  • RFP, RFQ, Tender & Project documentation

  • Related assigned networking tasks deemed relevant and needed Requirements

  • Graduate in Computer Science major in networks

  • Minimum 3 solid years as post sales engineer

  • Knowledge on any of the below will be added advantage: o switching, routing or wireless o DDI (DNS, DHCP, IPAM) o security

  • CCNA/CCNP &/or any security vendor certification is a definite plus

  • Team player spirit and works cohesively

  • Resilient, independent and always “on the go” mode

  • Adaptable to work beyond 9-5, weekends and public holidays (as needed)

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​​​​​​​Required skillset: Infoblox & Solarwinds