Maintains high customer satisfaction ratings that meet company standards.
Meets project implementation targets for timeliness, customer success metrics and customer adoption.
Completes required certification, training and development objectives within the assigned time frame.
Reports to the Technical Manager.
Role & Responsibilities
Installing and configuring hardware, software, systems, networks, security and product related
Planning and undertaking scheduled maintenance upgrades
Talking to customer’s technical team to determine the nature of any problems they encounter
Responding to systems and equipment breakdowns 24 x 7 that includes and not limited to replacing part/equipment
Investigating, diagnosing and solving computer software and hardware faults
Maintaining records of hardware and software licences
RFP, RFQ, Tender & Project documentation
Related assigned networking tasks deemed relevant and needed Requirements
Graduate in Computer Science major in networks
Minimum 3 solid years as post sales engineer
Knowledge on any of the below will be added advantage: o switching, routing or wireless o DDI (DNS, DHCP, IPAM) o security
CCNA/CCNP &/or any security vendor certification is a definite plus
Team player spirit and works cohesively
Resilient, independent and always “on the go” mode
Adaptable to work beyond 9-5, weekends and public holidays (as needed)
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Required skillset: Infoblox & Solarwinds