Salary: RM 8400 (Fresh graduate) +Complexity Allowance: RM1000 + Housing Allowance: RM200
Salary: RM8700 (Experience) + Complexity Allowance: RM1000 + Housing Allowance: RM200
Qualification: Degree- 0-1 year CS experience
Qualification: Diploma with at least 5 years of experience
Job Expectations:
- Understand customer enquiries and respond via applicable channels: email, and chat (10% PHONE CALLS)
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
Skills Required:
- Bachelor's Degree in any discipline with 0 - 1 year customer service experience
- Excellent command over Excellent communication skills and strong command over the local language/ language off support in the region
- Excellent Customer Service Skills.