Salary: RM 5500
Scope of Work :
- To provide a single point of contact for users.
- Deals with management of both routine and non-routine incidents and requests.
- Provision of first line support for incidents.
- Takes ownership for listening to and understanding basic customer problems
- Asking relevant questions to resolve typically known problems within required timescales.
- Knows when problems are ‘beyond them’ and escalates so they can be resolved