Service Desk-Vietnamese

Location Malaysia
Job reference 162209
Salary 5500
Consultant name Amina Hamith
Contact email [email protected]
Contact no. 03-20870000
Contact name Amina Hamith
Job Service Desk - Vietnamese
Salary: RM 5500

Scope of Work :
  • To provide a single point of contact for users.
  • Deals with management of both routine and non-routine incidents and requests.
  • Provision of first line support for incidents.
  • Takes ownership for listening to and understanding basic customer problems
  • Asking relevant questions to resolve typically known problems within required timescales.
  • Knows when problems are ‘beyond them’ and escalates so they can be resolved
Contact Amina for more info