Job Service Desk - Vietnamese
Salary: RM 5500
Scope of Work :
To provide a single point of contact for users.
Deals with management of both routine and non-routine incidents and requests.
Provision of first line support for incidents.
Takes ownership for listening to and understanding basic customer problems
Asking relevant questions to resolve typically known problems within required timescales.
Knows when problems are ‘beyond them’ and escalates so they can be resolved
Contact Amina for more info