Senior Service Desk Tech Support Analyst - Japanese

Location Klang
Discipline Call Centre
Job reference 173571
Salary 10000.0
Consultant name Yuka Takenaka
Contact email [email protected]
Contact name Yuka Takenaka
Contact email [email protected]

Senior Service Desk Tech Support Analyst - Japanese

Salary: RM10,000
Location: KL Sentral, Kuala Lumpur


Job scope & requirements:

  • Receive, track, answer and resolve calls from business users via phone, chat, and Email.
  • Perform tasks associated with Invoice to Cash processes such as, invoicing, billing, reconciliation and etc.
  • Ensure seamless and timely delivery and process of complex as well as normal tasks assigned
  • Ensure timely communication with clients and colleagues by offering updates and resolutions when required
  • Ensure adherence to policies and procedures as per organization’s standards and SOPs
  • Take part in investigation on queries and errors as well as assisting in developing action plan to drive improvement
  • Clearly communicate and are proficient in Japanese and English language.
  • Knowledge in Active Directory, MobileIron, VDI, Office 365, Citrix, SharePoint