Retail Customer Care (BM/Eng)

Location Malaysia
Discipline Call Centre
Job reference 173100
Salary 3800.0
Consultant name Nitin Chaudary
Contact email [email protected]
Contact name Nitin Chaudhary

Retail Customer Care (BM/Eng)*

Start date: May or June


  • Basic salary of RM 3000- 3800 (Depends on experience)
  • Fixed Language allowance of RM 300.


Location: Livingston Tower, Georgetown, Penang*


Working Hours

  • 9 am to 9 pm shift
  • It will transition to a 24/7 shift in the future.



  • Experience in the sales or customer service industry is an added advantage.
  • Responsibilities include handling customers via calls, emails, and chat.


  • Delivering exceptional customer interactions, evaluated through client call quality reports, call audits, and customer satisfaction surveys.
  • Offering pre-sales consultative solutions to articulate the features and advantages of the client's products to customers contacting the Retail Contact Centre Sales and Service.
  • Accurately recording valid orders and documenting all Saved For Later ("SFL") opportunities.
  • Actively selling and providing sales support for products to boost incremental revenue, all while ensuring the highest levels of customer satisfaction survey scores.
  • Demonstrating a proficient understanding of all client-supported products, both current and future, evidenced by client call quality reports, call audits, and customer satisfaction survey scores.
  • Ensuring innovation and quality in every customer interaction.
  • Entering all necessary data elements into the internal Online Store and other record-keeping systems following client training and operational procedures.
  • Maintaining a comprehensive awareness of the client's strengths in the industry.