Retail Customer Care (BM/Eng)*
Start date: May or June
Salary:
- Basic salary of RM 3000- 3800 (Depends on experience)
- Fixed Language allowance of RM 300.
Location: Livingston Tower, Georgetown, Penang*
Working Hours
- 9 am to 9 pm shift
- It will transition to a 24/7 shift in the future.
Requirements
- Experience in the sales or customer service industry is an added advantage.
- Responsibilities include handling customers via calls, emails, and chat.
Responsibilities
- Delivering exceptional customer interactions, evaluated through client call quality reports, call audits, and customer satisfaction surveys.
- Offering pre-sales consultative solutions to articulate the features and advantages of the client's products to customers contacting the Retail Contact Centre Sales and Service.
- Accurately recording valid orders and documenting all Saved For Later ("SFL") opportunities.
- Actively selling and providing sales support for products to boost incremental revenue, all while ensuring the highest levels of customer satisfaction survey scores.
- Demonstrating a proficient understanding of all client-supported products, both current and future, evidenced by client call quality reports, call audits, and customer satisfaction survey scores.
- Ensuring innovation and quality in every customer interaction.
- Entering all necessary data elements into the internal Online Store and other record-keeping systems following client training and operational procedures.
- Maintaining a comprehensive awareness of the client's strengths in the industry.
