Procurement Support Desk (5A)

Location Malaysia
Discipline
Job reference 162817
Salary 3500.0
Consultant name Mohamad Hafiz bin Mat Noor
Contact email [email protected]
Contact no. +60320870000
Contact name Mohamad Hafiz bin Mat Noor

Procurement Support Desk 

Responsibilities:

  • Provide solution/guidance to handle incoming queries on phone calls/emails and portal
  • Handle escalations
  • Carry out triaging and advise requester to correct buying channel & support all Procurement related matter
  • Provide continuous improvement in processes using LEAN or Six-Sigma methods
  • Helpdesk Support – Review operational issue and log on helpdesk queries in ticketing system
  • Ensure all queries are processed and compliant with client policies and procedures
  • Ability to solve problem within given SLA
  • Ability to investigate/results, follow up and resolve open items
 

Skills and Qualifications:

  • Minimum qualifications: Diploma in any Business Studies
  • At least 18 months’ experience in calls, emails and love chat in contact center
  • Verbal (Cantonese & English) and written (English) communication skills
  • Knowledge in Oracle Fusion, Emptoris and Archer will be an advantage
  • Experience or knowledge in Procurement & PR to PO will be an add-on advantage
  • Must have great problem solving skills & have great team work
  • Excellent verbal and written communication skill
Contact hafiz for more info