Process Trainer Native Korean + Eng B2

Remuneration: RM11,000 - RM12,000 (basic) + KPI 
Work Location: KL Sentral
Work Hour: 24*7
Note: Must have experience using call quality tools
Note: do not require an experience trainer; even if a Team Leader, who have experience using basic call quality tools can apply

•    The responsibility of the Trainer - Train agents on product and process, as and when there are NHT batches

Responsibilities:
•    Train agents on product and process, as and when there are NHT batches
•    Monitor contacts and find out areas of opportunity
•    Work closely with Ops and Quality team design action plans to plug areas of opportunity
•    Responsible for defined training conversion
•    Manage retention during training
•    Consistent alignment with operations by auditing contacts understanding needs, conducting refreshers
•    Demonstrate innovation in training by carrying floor requirement into classroom training.
•    Maintain Data as per training Processes
•    Must have excellent presentation and communication skills.
•    Should be able to drive key performance metrics related to training
•    Must be flexible to work in 24X7 environment (night shifts and weekends basis scope)
•    Must be flexible to being up skilled on VASS & quality
•    Proficient with MS Office
•    In absence of NH training, candidate should support in Quality Audits and Feedback
•    Should have basic knowledge of process mapping
Production hours to be given daily in the absence of NH training
Desired Skills:
•    Excellent in oral and written English communication
•    GDS Experience is must
•    Excellent team player
•    Analytical skills and display maturity
•    Excellent in MS office - excel, power-point and ability to perform MIS
•    Exposure to basic call quality tools is preferable
•    Demonstrated proficiency in multi-tasking and clearly demonstrated passion for ensuring the success of Google culture of excellence and commitment to quality and customer service.
•    Passion for learning and creative problem-solving. Strong knowledge of cultural context in the user countries supported