Salary: RM9,000
Location: UOA Business Park, Shah Alam
Job Description
- Handling pre-online booking enquires, post-online booking enquires, other general enquires, escalation support & booking amendment/cancellation
- To exceed customers' expectations in terms of customer service & accurate information.
- Work in a team to achieve the required KPI elements and SLA.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Communicating with customers through various channels and acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary and providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Requirements:
- Candidate must possess at least an TOPIK5 or above (Non-Native)
- Candidate must possess at least a Diploma or equivalent level (Native)
- Required language(s): English & Korean
- Full Training Program will be provided for new hires even fresh graduates who are interested to start their career.
- Working days: 5 days per week (including weekends)
- Working hours: Rotational Work Shift (9 Hours Per Day)
- Each Shift consists of 9 working hours included 1-hour break-time
Salary & Benefit
- One-way flight ticket & Temporary accommodation (for Expat only)
- Medical Insurance
- EPF & SOCSO will be provided
- Attractive Annual Leave
- 5 min walking distance to office – Shelter nearby LRT / KTM Station
- Dental & Optical Allowance
Ajin Kim
Recruitment Consultant (Korean Language)