MISSION: Manage Marketing & Sales center of excellence in a given perimeter to support the growth and business ambitions.
KEY EXPECTED ACHIEVEMENTS
- Lead the deployment of M&S process/standards/organizational changes in a given perimeter and provide support and counsel to business functions
- Define the Bonus calculation rules and ensure implementation locally
- Ensure Health and Safety standards in respected
- Identify customers’ needs and concerns and define the pluri-annual CRM roadmap to support M&S business ambitions
- Manage deployment of all CRM modules in line with business priorities
- Identify with Stakeholder metrics to be tracked and design dashboard accordingly
- Develop the change management plan and supervise the implementation
- Detect employee’s relevant skills to help move the company ahead
- Analyze local workforce (competency, jobs, training) and identify employee needs/ concerns & recommend qualitative/quantitative actions to support the business ambitions
- Measure impact of an action plan, and/or organizational changes and provide recommendations to stakeholders
- Apply the Marketing & Sales Metier referential an ensure its application
- Steer the activity and propose action plan to close any deviation
- Animate your M&S network
- Identify and put in place the right training to close competency gap and measure its impact vs business ambitions
- Manage the M&S and customers training center when present locally
- Put in place the training to develop employees towards reaching the business ambitions.
