(LM) Expert (FSS KLCC, Kl)

Location Malaysia
Job reference 167726
Salary 2200.0
Consultant name Nur Syazwani binti Ridzuan
Contact email [email protected]
Contact no. 03-20870000
Contact name Nur Syazwani Binti Ridzuan

Salary: RM2,200


1. Sales and Client Service
  • Build sales to meet goals/KPI targets through in-person and virtual personalized client experiences, leveraging private and public platforms 
  • Demonstrate the product through product knowledge and selling skills, including impeccable service, Skincare Artistry, Mixology and customized demonstrations
  • Conduct personalized consultations (in-person and virtually) using Purposeful Questioning, Positivity and Visualization as key differentiators for the brand,
  • Listen to and understand client feedback on products, service and promotions, providing feedback to Retail Manager, Counter Manager and/or Area Commercial Executive (ACE)
  • Manage client communications, sampling, and other client services
  • Handle client returns/concerns professionally, leveraging as opportunities to build relationships

2. Store Operations, Inventory, Launch Promotions and Events
  • Maintain a luxurious, inviting shopping environment with all visual merchandising executed to brand standards
  • Understand and monitor stock levels, including assisting with set up for launch promotions or events
  • Assist in all aspects of events including set up and booking of clients

3. Client Registry 
  • Develop and manage client relationships, using the client registry to offer personalized service and build long term relationships, adding clients to the system and updating information on every visit 
  • Use appropriate follow-up procedures, contacting clients via preferred contact method, personalizing all communication 

  • Minimum 2 years’ of relevant working experience.
  • Excellent communication skills in person, on the phone and through virtual selling tools
  • Proven track record of excellent client service and demonstrated virtual services and selling skills
  • Strong interpersonal skills and ability to work in a team environment
  • Experience in a cosmetics/luxury environment and skin care preferred
  • Social Selling Skills. E.g.: Social Posting, Virtual Consultation, Live Streaming

  • Adhere to product uniform and grooming uniform guidelines, reflecting the inherent luxury of the brand
  • Behave as a brand ambassador at all times, maintaining a pleasant, calm, and composed disposition
Contact Wani: +60104236640