(LM) Expert (FSS KLCC, Kl)

Location Malaysia
Discipline Hospitality
Job reference 167726
Salary 2200.0
Consultant name Nur Syazwani binti Ridzuan
Contact email [email protected]
Contact no. +60104236640
Contact name Nur Syazwani Binti Ridzuan


Salary: RM2,200


1. Sales and Client Service

  • Build sales to meet goals/KPI targets through in-person and virtual personalized client experiences, leveraging private and public platforms 

  • Demonstrate the product through product knowledge and selling skills, including impeccable service, Skincare Artistry, Mixology and customized demonstrations

  • Conduct personalized consultations (in-person and virtually) using Purposeful Questioning, Positivity and Visualization as key differentiators for the brand,

  • Listen to and understand client feedback on products, service and promotions, providing feedback to Retail Manager, Counter Manager and/or Area Commercial Executive (ACE)

  • Manage client communications, sampling, and other client services

  • Handle client returns/concerns professionally, leveraging as opportunities to build relationships

2. Store Operations, Inventory, Launch Promotions and Events

  • Maintain a luxurious, inviting shopping environment with all visual merchandising executed to brand standards

  • Understand and monitor stock levels, including assisting with set up for launch promotions or events

  • Assist in all aspects of events including set up and booking of clients

3. Client Registry 

  • Develop and manage client relationships, using the client registry to offer personalized service and build long term relationships, adding clients to the system and updating information on every visit 

  • Use appropriate follow-up procedures, contacting clients via preferred contact method, personalizing all communication 


  • Minimum 2 years’ of relevant working experience.

  • Excellent communication skills in person, on the phone and through virtual selling tools

  • Proven track record of excellent client service and demonstrated virtual services and selling skills

  • Strong interpersonal skills and ability to work in a team environment

  • Experience in a cosmetics/luxury environment and skin care preferred

  • Social Selling Skills. E.g.: Social Posting, Virtual Consultation, Live Streaming


  • Adhere to product uniform and grooming uniform guidelines, reflecting the inherent luxury of the brand

  • Behave as a brand ambassador at all times, maintaining a pleasant, calm, and composed disposition

Contact Wani: +60104236640