Salary: RM2,200
ESSENTIAL FUNCTIONS
1. Sales and Client Service
- Build sales to meet goals/KPI targets through in-person and virtual personalized client experiences, leveraging private and public platforms
- Demonstrate the product through product knowledge and selling skills, including impeccable service, Skincare Artistry, Mixology and customized demonstrations
- Conduct personalized consultations (in-person and virtually) using Purposeful Questioning, Positivity and Visualization as key differentiators for the brand,
- Listen to and understand client feedback on products, service and promotions, providing feedback to Retail Manager, Counter Manager and/or Area Commercial Executive (ACE)
- Manage client communications, sampling, and other client services
- Handle client returns/concerns professionally, leveraging as opportunities to build relationships
2. Store Operations, Inventory, Launch Promotions and Events
- Maintain a luxurious, inviting shopping environment with all visual merchandising executed to brand standards
- Understand and monitor stock levels, including assisting with set up for launch promotions or events
- Assist in all aspects of events including set up and booking of clients
3. Client Registry
- Develop and manage client relationships, using the client registry to offer personalized service and build long term relationships, adding clients to the system and updating information on every visit
- Use appropriate follow-up procedures, contacting clients via preferred contact method, personalizing all communication
QUALIFICATIONS / EXPERIENCE
- Minimum 2 years’ of relevant working experience.
- Excellent communication skills in person, on the phone and through virtual selling tools
- Proven track record of excellent client service and demonstrated virtual services and selling skills
- Strong interpersonal skills and ability to work in a team environment
- Experience in a cosmetics/luxury environment and skin care preferred
- Social Selling Skills. E.g.: Social Posting, Virtual Consultation, Live Streaming
GROOMING EXPECTATIONS AND UNIFORM GUIDELINES
- Adhere to product uniform and grooming uniform guidelines, reflecting the inherent luxury of the brand
- Behave as a brand ambassador at all times, maintaining a pleasant, calm, and composed disposition