POSITION: BEAUTY EXPERT
REPORTS TO: Commercial Manager / Area Commercial Executive
Retail Manager/ Counter Manager
MAIN RESPONSIBILITIES
A Beauty Expert is expected to lead with service. Highly proficient in the art of connecting with consumers, the Expert delivers a hyper-personalized service experience based on consumer needs, skin goals and lifestyle, while personifying the product Service Mission and Values. Experts continue the tradition of building product by word of mouth, recruiting new customers through their relationships and social media presence. They have full ownership of their career through ongoing
education workshops to continually elevate their skillset.
ESSENTIAL FUNCTIONS
1. Sales and Client Service
Build sales to meet goals/KPI targets through in-person and virtual personalized client experiences, leveraging private and public platforms
Demonstrate the Language of product through product knowledge and selling skills, including impeccable service, Skincare Artistry, Mixology and customized demonstrations, following the product Service Ritual
Conduct personalized consultations (in-person and virtually) using Purposeful Questioning, Positivity and Visualization as key differentiators for the brand, supported with product tools
Listen to and understand client feedback on products, service and promotions, providing feedback to Retail Manager, Counter Manager and/or Area Commercial Executive (ACE)
Manage client communications, sampling, and other client services according to products protocols
Handle client returns/concerns professionally, leveraging as opportunities to build relationships
2. Store Operations, Inventory, Launch Promotions and Events
Maintain a luxurious, inviting shopping environment with all visual merchandising executed to brand standards
Understand and monitor stock levels, including assisting with set up for launch promotions or events
Assist in all aspects of events including set up and booking of clients
3. Client Registry
Develop and manage client relationships, using the client registry to offer personalized service and build long term relationships, adding clients to the system and updating information on every visit
Use appropriate follow-up procedures, contacting clients via preferred contact method, personalizing all communication
QUALIFICATIONS / EXPERIENCE
Minimum 2 years’ of relevant working experience.
Excellent communication skills in person, on the phone and through virtual selling tools
Proven track record of excellent client service and demonstrated virtual services and selling skills
Strong interpersonal skills and ability to work in a team environment
Experience in a cosmetics/luxury environment and skin care preferred
Social Selling Skills. E.g.: Social Posting, Virtual Consultation, Live Streaming
GROOMING EXPECTATIONS AND UNIFORM GUIDELINES
Adhere to product uniform and grooming uniform guidelines, reflecting the inherent luxury of the brand
Behave as a brand ambassador at all times, maintaining a pleasant, calm, and composed disposition
Contact Aida: 01125701784