Lab Telesales
Sales and Marketing
- Grow target accounts and consistently build telesales accounts' pipelines.
- Qualifying telesales database and updating CRM system.
- Establishing new telesales accounts by identifying potential customers; planning and organizing telesales call schedules.
- Identifying current and potential customer requirements by establishing personal rapport and understanding key requirements.
- Support Business Area Manager in execution of telesales marketing campaigns, leads generation and pipeline management.
- Effectively deliver high quality solutions to suspects, prospects and customers.
- Attune to market/competition movements and leverage the information to build market presence
Technical Advisory and Solution Advocate
- Responsible for actively driving and growing telesales pipelines.
- Provide technology evaluation stage of the telesales process, working in conjunction with the technical support team. Becoming a competent key technical advisor and product advocate for MT's products.
- Communicate regulatory compliance requirement and applications effectively, demonstrating MT’s market leadership and expertise in the relevant fields.
- Conduct effective negotiation to secure a win-win agreement with customers
Service Standards and Customer Relationship Management
- Determine improvements by analysing cost-benefit ratios of equipment, supplies, or service applications in customer environment.
- Prepare cost estimation with related customer documents.
- Gain customer acceptance by explaining or demonstrating cost reductions and operational improvements.
- Maintaining records of customer communication and telesales activity in our CRM system.
Mandatory
- Degree in Science preferable in Chemistry/Chemical Engineering or related field from a reputable University
- Proven with at least 1-2 years' experience as telesales or other sales/customer service role
- Instrumentation/Laboratory telesales and/or technical experience would be preferred
- Able to network across all levels and work well in a fast paced environment
- Independent with excellent communication and interpersonal skills
- Self-motivated, result oriented and energetic with passion to succeed
- Excellent command/highly proficient in spoken and written English
- Sound business acumen particularly in identifying potentials and devising solutions to need
- Other desired values includes a high quality of standard, aggressiveness, agility and critical reasoning
