Lab Telesales

Location Shah Alam
Job reference 169533
Salary 4200.0
Contact name Jeyalakshmi Santhanam

Lab Telesales

Sales and Marketing 
  • Grow target accounts and consistently build telesales accounts' pipelines. 
  • Qualifying telesales database and updating CRM system.
  • Establishing new telesales accounts by identifying potential customers; planning and organizing telesales call schedules.
  • Identifying current and potential customer requirements by establishing personal rapport and understanding key requirements. 
  • Support Business Area Manager in execution of telesales marketing campaigns, leads generation and pipeline management. 
  • Effectively deliver high quality solutions to suspects, prospects and customers.
  • Attune to market/competition movements and leverage the information to build market presence 

Technical Advisory and Solution Advocate 
  • Responsible for actively driving and growing telesales pipelines.
  • Provide technology evaluation stage of the telesales process, working in conjunction with the technical support team. Becoming a competent key technical advisor and product advocate for MT's products. 
  • Communicate regulatory compliance requirement and applications effectively, demonstrating MT’s market leadership and expertise in the relevant fields. 
  • Conduct effective negotiation to secure a win-win agreement with customers 

Service Standards and Customer Relationship Management 
  • Determine improvements by analysing cost-benefit ratios of equipment, supplies, or service applications in customer environment. 
  • Prepare cost estimation with related customer documents. 
  • Gain customer acceptance by explaining or demonstrating cost reductions and operational improvements. 
  • Maintaining records of customer communication and telesales activity in our CRM system.

  • Degree in Science preferable in Chemistry/Chemical Engineering or related field from a reputable University
  • Proven with at least 1-2 years' experience as telesales or other sales/customer service role
  • Instrumentation/Laboratory telesales and/or technical experience would be preferred 
  • Able to network across all levels and work well in a fast paced environment 
  • Independent with excellent communication and interpersonal skills
  • Self-motivated, result oriented and energetic with passion to succeed 
  • Excellent command/highly proficient in spoken and written English 
  • Sound business acumen particularly in identifying potentials and devising solutions to need 
  • Other desired values includes a high quality of standard, aggressiveness, agility and critical reasoning