KL Claims Manager

Location Malaysia
Discipline Others
Job reference 163507
Salary 10000.0
Consultant name Prabu Raja
Contact email [email protected]
Contact no. 03-20870000
Contact name Prabu Raja
Contact email [email protected]manpower.com.my
Contact no. 03-20870000
KL Claims Manager

Location: Sunway Geo Tower
Salary: RM10,000

  • Candidate has worked with an insurer or a Claims TPA for minimum 5 years (working for BPO for 5+ years is not sufficient).
  • Minimum 2 years of experience supervising staff, training new-hires, and/or serving as a deputy / assistant claims manager. It is preferred if the candidate has experience with leadership / people responsibility (for example managing a small team of claims adjusters), but it is not required.
  • It is a requirement that the candidate has experience with carrying out quality assurance, for example open and closed file reviews.
  • The maximum span of control for the role in Genpact is 1:7. The role in Genpact is required to carry out minimum 2 OFRs/CFRs per adjuster per month. The Claims Manager will have direct communication and responsibility to underwriters and brokers, and the Claims Manager will have an active role in client relationship management, indemnity optimisation, and automation of operational tasks and adjusting processes.
  • It is a requirement that the candidate has experience with process optimisation. It is a preference, but no a requirement, that the candidate has experience with automation and/or setting up a new claims team
  • In addition, the candidate should be able to lead all efforts related to:
    • Leading weekly/monthly/quarterly discussions on operations with client and company stakeholders.
    • Understanding of risks faced by the function and the controls in place to manage and mitigate the risks
    • Ensuring clarity around priorities and goals for the entire functional area
    • Ability to function effectively in a team environment exercising good judgment
    • Working with senior management and other peers for strategy development and execution planning
    • Root Cause Analysis on escalations received
    • Very good problem solving skills & attention to detail
    • Ability to accurately interpret and compile information from a variety of sources and systems

Email your resume to [email protected]