Salary: RM6,500
Location: Petaling
The ISSR will provide presales and post-sales support. Through cross functional, integrated service solution execution, this candidate will be responsible for the high-level tasks of quoting, contract management and billing management. This position is dedicated to meeting the expectations of internal and external customers.
Job Roles:
- Prepare services quotations (with pricing and billing proposal) based on customers' requested machine inventory and service level.
- Prepare Customer Agreements for new customers.
- Create customer records for new customers.
- Entitle and accept services contracts and PO according to company policy.
- Track and ensure all contract invoices are properly issued in SAP billing system. Whenever required, support specific invoice requirement by customer, perform billing adjustment according to Lenovo business control guidelines.
- Perform contract termination upon customer's request and management approvals.
- Proactive in problem identification and resolution along different integrated systems (CRM/LSCS/SAP/iBase).
- Work closely and ensure effective communication with sellers, partners, inside sales reps, pricers, customers, AR, accounting team and other related cross functional teams.
- Resolve all operational issues and concerns raised by customers/ sellers/ partners. Be initiative to look for better alternative in issue solving. Follow up on all cases until closure.
- Audit ready documentation creation and storage maintenance. Response to audit enquiries within requested deadlines.
- Deliver the agreed operational, process and individual KPI (Key Performance Index). Able to meet deadlines.
- Prepare daily quote and contract status report, publish to the corresponding stakeholders.
- Assist in data analysis whenever required.
Position Requirements:
- Education: Bachelor Degree or equivalent.
- Language: Strong written and verbal English communication skill is a must. Written and verbal Mandarin communication skill is required.
- Experience: 2-3 years of quoting, contract management and billing related skills are preferred.
- Intermediate or advanced skills on MS Office and SAP are preferred.
- Highly motivated. Flexibility to work in a fast-paced environment and manage multiple concurrent tasks / projects / priorities.
- Be a team player yet able to think independently.
- Critical thinking and problem resolution. Detail oriented.
- Exceptional interpersonal and relationship management skills. Work and collaborate well in geographically dispersed team environment, exhibit a positive and professional attitude.