HR Associate Operations - Mandarin

Location Petaling Jaya
Discipline HR & Admin
Job reference 173917
Salary 4000.0
Consultant name Jacinta Mogandesan
Contact email [email protected]
Contact no. +60182336110
Contact name Jacinta Mogandesan
HR Associate Talent Acquisition

Salary: RM4,000

The purpose of this role is to serve as the first point of contact for employees, managers, and P&O community to create a positive customer experience through problem understanding and resolution, communicating promptly with progress updates and engaging customers with a courteous and professional attitude.

As part of the P&O services team this role executes administrative tasks and supports processes as per the Novartis Service Catalogue.

Key Responsibilities include but not limited to:
  • Provide rapid, high quality and validated response/support to all P&O Services aspects (e.g., inquiries, services, processes, continuous improvement) and follow up inquiries on problems and requests from c customers/users.
  • Take ownership for queries and be responsible for case opening and closing (end to end) and provide the first and final point of contact for the customer.
  • Maintain Organization Management/Personnel Administration HR data changes or actions effective on action/change in SAP HR system.
  • Escalates requests that cannot be resolved directly to the appropriate escalation point of contact (i.e., vendor / H2R Manager / Senior Manager)
  • Contribute to Knowledge Base for countries in scope.
  • Ensure compliance in accordance with Data Privacy and Protection guidelines and other relevant legislation.
  • Perform user administration tasks (e.g., access management)
  • Perform document management tasks related
  • Assist in tracking service requests and troubleshoots – support the analysis of error messages and questions.
  • Perform administrative tasks to facilitate the delivery and presentation of key data to supervisors.
  • Provides support for the transformation initiatives. 
  • Ability to meet time working requirements, where locations required.

Key Performance Indicator:
  • Ability to perform tasks within established SLA’s.
  • Customer and client satisfaction
  • Data Accuracy in HR systems
  • Policy & Process Compliance
  • Quality of correspondence and case documentation
  • Response time/achievement of processing time targets for specific tasks

Minimum requirements
A diploma, bachelor's, or master’s degree in HR/ Accounting/ Business or related field is preferred.

  • Excellent English & Mandarin (Simplified) spoken and written.
  • Fluency in a specific language from a country’s operational needs is a must.
  • Fluency in an additional regional language is an added advantage.

  • 1+ years’ experience in P&O Services (or similar customer service organizations) preferably in larger organizations
  • SAP HR / Workday
  • ServiceNow Case Management Tool
  • Proficiency in use of Microsoft Office; advanced Excel skills

Click on "Apply now" or send your resume to [email protected]
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