GTCS Analyst Level 1 – Korean Speaker

Location Klang
Discipline Enterprise Applications
Job reference 173603
Salary 8000.0
Consultant name Lily Hyejeong Jo
Contact email [email protected]
Contact no. 03-20870000
Contact name Lily Hyejeong Jo
Contact email [email protected]
Contact no. 03-20870000
GTCS Analyst Level 1 – Korean Speaker

Salary: RM8,000

Duties & Responsibilities: 
  • Answer incoming technical support calls, chats and emails. 
  • Identify severity of case by asking the right questions, analyzing and allocating the case appropriately based on its severity. 
  • Provide resolutions by identifying systematic problems, researching answers, guiding test center administrators through the corrective steps. 
  • Document details of cases and prioritize according to urgency and importance in Salesforce. 
  • Monitor support queues in Salesforce and take accountability in following through with end-to-end resolutions. 
  • Escalate urgent requests or those that require a more in-depth knowledge and understanding to the attention of Level II Analysts and the Support Manager. 
  • Identify, recommend and communicate changes to existing procedures 
  • Work on projects and special initiatives as approved by team leads and managers. 

  • Candidate should at least possess a Diploma (Advanced / Higher or Graduate) Bachelor’s Degree in any discipline. Computer Science / Information Technology or equivalent is preferred. 
  • Experience of up to 2 years in Technical Helpdesk or Customer Service is highly preferred. 
  • Able to speak fluent English & Korean. 
  • You care deeply about your performance and your team’s performance 
  • Logical thinker with good analytical and problem-solving skills 
  • Up-to-date technical knowledge 
  • Understand Basic User & Security Group Active Directory administration. 
  • An in depth understanding of LAN, TCP/IP, Citrix environments as well as being able to troubleshoot laptops, desktops, thin client devices, Windows 2008 servers and above. 
  • Good interpersonal and customer care skills 
  • Good accurate records keeping