FB Chat Support - Vietnamese

Location Kuala Lumpur
Discipline Operations
Job reference 161883
Salary 0.0
Contact name Zeeyoun Kim
Contact email [email protected]
Contact no. 03-20870000

FB Chat Support - Vietnamese

Location: Kuala Lumpur

Job Responsibilities:

  • Understand customer enquiries and respond via applicable channels: email, and chat (NO PHONE CALLS) 

  • Understand customer enquiries and ensure they are answered or routed through the appropriate support channel 

  • Manage customer escalations and ensure that these are answered, tracked, and escalated as required 

  • Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes 

  • Ensure all SLAs are met accordingly 

  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied 

  • Provide a high level of professionalism and competent customer service 

  • Able to communicate effectively with customers in a friendly and polite manner following the processes 

  • Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language 

Skills Required: 

  • Bachelor's Degree in any discipline with 0 - 1 year customer service experience  

  • Excellent command over Excellent communication skills and strong command over the local language/ language off support in the region 

  • Excellent Customer Service Skills.