FB Chat Support - Vietnamese

Location Kuala Lumpur
Job reference 161883
Salary 0.0
Consultant name Archana Singh
Contact email [email protected]
Contact no. +60320870000
Contact name Zeeyoun Kim
FB Chat Support - Vietnamese

Location: Kuala Lumpur

Job Responsibilities:
  • Understand customer enquiries and respond via applicable channels: email, and chat (NO PHONE CALLS) 
  • Understand customer enquiries and ensure they are answered or routed through the appropriate support channel 
  • Manage customer escalations and ensure that these are answered, tracked, and escalated as required 
  • Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes 
  • Ensure all SLAs are met accordingly 
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied 
  • Provide a high level of professionalism and competent customer service 
  • Able to communicate effectively with customers in a friendly and polite manner following the processes 
  • Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language 

Skills Required: 

  • Bachelor's Degree in any discipline with 0 - 1 year customer service experience  
  • Excellent command over Excellent communication skills and strong command over the local language/ language off support in the region 
  • Excellent Customer Service Skills.