FB Chat Support (Rotational) - 18th May

Location Kuala Lumpur
Job reference 162339
Salary N/A
Consultant name Janishalecthumi Tegaraja
Contact email [email protected]
Contact no. 03-20870000
Contact name Janishalecthumi Tegaraja

FB Chat Support

  • Understand customer enquiries and respond via applicable channels: email, and chat (NO PHONE CALLS)
  • Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
  • Manage customer escalations and ensure that these are answered, tracked, and escalated as required
  • Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes
  • Ensure all SLAs are met accordingly
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
  • Provide a high level of professionalism and competent customer service
  • Able to communicate effectively with customers in a friendly and polite manner following the processes
  • Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language

Contact Janis for more info