FB Chat Support (Rotational) - 18th May

Location Kuala Lumpur
Discipline Operations
Job reference 162339
Salary N/A
Contact name Janishalecthumi Tegaraja

FB Chat Support


  • Understand customer enquiries and respond via applicable channels: email, and chat (NO PHONE CALLS)

  • Understand customer enquiries and ensure they are answered or routed through the appropriate support channel

  • Manage customer escalations and ensure that these are answered, tracked, and escalated as required

  • Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes

  • Ensure all SLAs are met accordingly

  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

  • Provide a high level of professionalism and competent customer service

  • Able to communicate effectively with customers in a friendly and polite manner following the processes

  • Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language

Contact Janis for more info