FB Chat Support - Korean
Location: Kuala Lumpur
Job responsibilities:
Understand customer enquiries and respond via applicable channels: email, and chat (NO PHONE CALLS)
Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
Manage customer escalations and ensure that these are answered, tracked, and escalated as required
Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes
Ensure all SLAs are met accordingly
Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
Provide a high level of professionalism and competent customer service
Able to communicate effectively with customers in a friendly and polite manner following the processes
Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
Skills Required:
Bachelor's Degree in any discipline with 0 - 1 year customer service experience
Excellent command over Excellent communication skills and strong command over the local language/ language off support in the region
Excellent Customer Service Skills.