- Working towards creating a positive environment and improve user experience online.
- Managing and safeguarding content effectively on digital platforms.
- Responding to user inquiries with high quality, speed, empathy, and accuracy.
- Understanding and remaining up-to-date with client policies and guidelines.
- Resolving inquires according to defined policies and procedures.
- Fulfilling base productivity and quality requirements.
- Ability to work on holidays and weekends, including rotational shifts as directed by their team.
- Able to speak and read the Vietnamese/Burmese/Thai and English.
- Passion for ensuring a world class user support experience.
- Quick learner and adaptable to learn new processes, concepts and skills.