Customer Support (Voice + Email + Social Media) Korean Native

Discipline Operations
Job reference 168851
Salary 9500.0
Contact name Rany Heo
Customer Support (Voice + Email + Social Media) Korean Native

Salary Range:- RM 8700 – RM 9500
KPI:- Up to  300RM
Shift Allowance:- Up to 350RM
Housing Allowance:- RM 200

Shift Work:- 24/7
Working hours : 5 day in week with Rotational offs

High school diploma with six plus months of customer service experience preferred

B2 preferred. B1 & A2 can be take into consideration.

Essential Functions/Core Responsibilities
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Maintain broad knowledge of client products and/or services
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Participate in activities designed to improve customer satisfaction and business performance
  • Offer additional products and/or services
  • Track, document and retrieve information in call tracking database

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