Salary Range:- RM 8700 – RM 9500
KPI:- Up to 300RM
Shift Allowance:- Up to 350RM
Housing Allowance:- RM 200
Shift Work:- 24/7
Working hours : 5 day in week with Rotational offs
Education:
High school diploma with six plus months of customer service experience preferred
SVAR:
B2 preferred. B1 & A2 can be take into consideration.
Essential Functions/Core Responsibilities
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain broad knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
Click on 'Apply now' and send your resume to [email protected]