Food Delivery Customer Support

仕事内容
 インバウンドコール、メールやチャットでのお客様や配送員からの問い合わせやクレーム対応
（例）アプリのシステムに関する問い合わせ、再配送やキャンセルの問い合わせ、返金対応など
 KPI や SLA を達成すること
 シフト勤務、夜勤勤務有り
 実働時間８時間 １時間昼休憩 ３０分小休憩 （９．５時間拘束）

求める人物像
 コミュニケーション能力、臨機応変に対応できる能力、迅速に問題を解決できる能力、ポジティブな方
 PC に苦手意識が無い方
 シフトや夜勤で勤務可能な方
 事務経験者歓迎

福利厚生
 マレーシア労働許可申請サポート
 健康保険、生命保険
 有給最大１２日、病気休暇年間１４日
 無料シャトルバス利⽤可
 実績により昇給、昇格制度あり
 無料空港ピックアップ
 マレーシアへの片道航空券手配
 2 週間無料の社員寮
 不動産仲介会社の紹介
 現地銀⾏⼝座の開設
 社内公募制度あり (IJP)

Summary of Responsibilities
 Handling inbound calls, email, chat to customer general enquiries, complaints, comments, 
feedbacks and other raising issue related to the company's products.
 Demonstrates ownership of every customer interaction to achieve successful first time 
resolution on all contacts.
 Works with multiple technology applications and features to resolve customer contacts.
 Problem faced are related to Food delivery Services (Refund, Amend, Exchange, ID problem, 
system Issue and etc.)
 To exceed customers expectation in terms of customer service & accurate information.
 Work in a team to achieve the required KPI elements and SLA.

Requirements
 Good in both time management & people development skills
 MS Office operating and typing skills
 Interpersonal skills
 Problem Solving skills
 Telephone etiquettes
 Able to work on weekends and rotational shift
 Each shift consists of 9.5 working hours and inclusive of 1 hour lunch and 30 minutes for break
 Willing to work in Shift rotates (24 hours)
 Able to work on weekends and public holidays
 Preferable attitude : Positive, Fast paced and prompt, Achievement oriented, Energetic and Enthusiastic

Benefit
 Work Permit provided 
 5 working days in a week
 Annual leave(12 days)
 Sick leave (14 days)
 Shuttle van pick up from nearest LRT station
 Medical & Life insurance
 Pick up service from airport
 2 weeks free company accommodation provided
 One way flight ticket to Malaysia
 Opening Malaysian bank account
 Property agent introduction
 Career growth- Stage: Customer Service Executive > Senior Customer Service Executive > 
Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager
 IJP – Internal job program. Opportunity to transfer to the candidate's favourite departments 
(Eg. Finance, Human Resource and etc.), to accept different challenges within the company 
after 1 year.
Office : Symphony house /Ara Damansara / Petaling Jaya