Customer Support (food delivery) -(Malaysia/Bilingual) Japanese

Location Klang
Discipline Call Centre
Job reference 172680
Salary 9000.0
Consultant name Yu Akiyama
Contact email [email protected]
Contact no. +60320870000
Contact name Yu Akiyama
Contact email [email protected]
Contact no. +60320870000

Food Delivery Customer Support

 インバウンドコール、メールやチャットでのお客様や配送員からの問い合わせやクレーム対応(例)アプリのシステムに関する問い合わせ、再配送やキャンセルの問い合わせ、返金対応など
 KPI や SLA を達成すること
 シフト勤務、夜勤勤務有り
 実働時間8時間 1時間昼休憩 30分小休憩 (9.5時間拘束)

 コミュニケーション能力、臨機応変に対応できる能力、迅速に問題を解決できる能力、ポジティブな方
 PC に苦手意識が無い方
 シフトや夜勤で勤務可能な方
 事務経験者歓迎

 マレーシア労働許可申請サポート
 健康保険、生命保険
 有給最大12日、病気休暇年間14日
 無料シャトルバス利⽤可
 実績により昇給、昇格制度あり
 無料空港ピックアップ
 マレーシアへの片道航空券手配
 2 週間無料の社員寮
 不動産仲介会社の紹介
 現地銀⾏⼝座の開設
 社内公募制度あり (IJP)

Summary of Responsibilities

  • Handling inbound calls, email, chat to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
  • Demonstrates ownership of every customer interaction to achieve successful first time resolution on all contacts.
  • Works with multiple technology applications and features to resolve customer contacts.
  • Problem faced are related to Food delivery Services (Refund, Amend, Exchange, ID problem, system Issue and etc.)
  • To exceed customers expectation in terms of customer service & accurate information.
  • Work in a team to achieve the required KPI elements and SLA.


  • Good in both time management & people development skills
  • MS Office operating and typing skills
  • Interpersonal skills
  • Problem Solving skills
  • Telephone etiquettes
  • Able to work on weekends and rotational shift
  • Each shift consists of 9.5 working hours and inclusive of 1 hour lunch and 30 minutes for break
  • Willing to work in Shift rotates (24 hours)
  • Able to work on weekends and public holidays
  • Preferable attitude : Positive, Fast paced and prompt, Achievement oriented, Energetic and Enthusiastic


  • Work Permit provided 
  • 5 working days in a week
  • Annual leave(12 days)
  • Sick leave (14 days)
  • Shuttle van pick up from nearest LRT station
  • Medical & Life insurance
  • Pick up service from airport
  • 2 weeks free company accommodation provided
  • One way flight ticket to Malaysia
  • Opening Malaysian bank account
  • Property agent introduction
  • Career growth- Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager
  • IJP – Internal job program. Opportunity to transfer to the candidate's favourite departments (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.

Office : Symphony house /Ara Damansara / Petaling Jaya