Customer support executive (travel) -  (Japan/Permanent WFH)

Location Klang
Discipline Call Centre
Job reference 172682
Salary 9000.0
Consultant name Yu Akiyama
Contact email [email protected]
Contact no. +60320870000
Contact name Yu Akiyama
Contact email [email protected]
Contact no. +60320870000
Customer Support Executive Travel (Japan/Permanent WFH)

Desktop PC & accessories delivered from MY

Consultant (Freelance)
  • Take care of travel/flight/activities booking & complaint inquiries from Japanese customers located in Japan via phone calls, email, chat. Also communicate with international hotels/airlines and other vendors in English when needed.
  • Japanese (Native only) & English (Daily conversation level)

Candidates MUST:
agree with work conditions (shift & location)
have good understanding of Japanese business manner & common sense in professional settings.
have basic understanding of interpersonal skills in international business settings.
have good hospitality & customer-centred mind
be able to use Professional level of Keigo (polite Japanese) both in speaking and writing.
be familiar with IT systems & devices (Google platform, Microsoft Office,  Fast typing,  Shortcut keys and etc.)

Good to have:
  • High learning agility
  • High flexibility & stress tolerance
  • Multitask & strong problem-solving skill
  • Blind touch skill
Experience in Aviation, Travel, Hospitality, Sales, Admin and any other customer service  and corporate jobs in general.
1 year service contract (業務委託/freelance) internationally well travelled candidates are suitable 
1.5 months online training conducted in Japanese
Basic salary: RM9000
KPI: max RM500
Salary will be converted to USD first and then sent to Japanese bank account that allows international transaction.  
Mon-Sun JST 7:00-24:00, 7.5h + 1.5h break
2 days off including weekdays, weekends, replacement leave for PH in Japan
JST 7:00~16:00/10:00~19:00/13:00~22:00/15:00~24:00
Shift preference cannot be requested in advance. Candidates have to follow the shift created by management. Shift exchange request is only negotiable with an emergent reason.
Work From Home in Japan ONLY (NOT allowed in any other countires or shared office & cafes)
HR interview (Online/Camera off) > Online test & Ops interview  (Online/Camera on/Roleplay) > offer
Application form, CV(Japanese preferrable), Japanese typing test screenshot: ( 
Annual leave: 12 days
Replacement leave: for working on Japan PH