Customer support executive (travel) -  (Ara Damansara/ Bilingual) - Japanese

Location Klang
Discipline Call Centre
Job reference 172683
Salary 9000.0
Consultant name Yu Akiyama
Contact email [email protected]
Contact no. +60320870000
Contact name Yu Akiyama
Contact email [email protected]
Contact no. +60320870000
Customer Support Executive Travel (Ara Damansara/Bilingual position only)
  • Take care of travel/flight/activities booking & complaint inquiries from Japanese customers located in Japan via phone calls, email, chat. Also communicate with international hotels/airlines and other vendors in English when needed.
  • Japanese (Native only) & English (Daily conversation level)
Candidates MUST:
  • have good understanding of Japanese business manner & common sense in professional settings.
  • have basic understanding of interpersonal skills in international business settings.
  • have good hospitality & customer-centred mind
  • be able to use Professional level of Keigo (polite Japanese) both in speaking and writing.
  • be familiar with IT systems & devices (Google platform, Microsoft Office,  Fast typing,  Shortcut keys and etc.)

Good to have:
  • High learning agility
  • High flexibility & stress tolerance
  • Multitask & strong problem-solving skill
  • Blind touch skill
Experience in Aviation, Travel, Hospitality, Sales, Admin and any other customer service and corporate jobs in general.
2 years as per Malaysian Work Permit (renewable), almost the same as Seisyain (正社員) in Japan. Internationally well travelled candidates are suitable 
1.5 months Training conducted in Japanese
Basic salary: RM9000
KPI: max RM500
Mon-Sun MYT 6:00-23:00, 7.5h + 1.5h break

Shift preference cannot be requested in advance. Candidates have to follow the shift created by management. Shift exchange request is only negotiable with an emergent reason.
  • Annual Leave: 12 days
  • Sick leave : 14 days
  • Compassionate leave: 3 days
  • Replacement leave: for working on Malaysian PH
  • Medical, dental & life insurance provided (PM care)
  • Relocation support in Japanese provided:
  • Malaysian Work Permit
  • One-way flight ticket to Malaysia
  • 2-weeks hotel stay
  • Airport pickup service to hotel
  • Introducing property agent
  • Support finding schools for kids
  • Free commuter shuttle van service in Ara Damansara
  • Bank opening session at office
  • Free English lessons at office
  • Free coffee machine at office