Location: Office : Symphony house /Ara Damansara / Petaling Jaya
仕事内容
- インバウンドコール、メールやチャットでのお客様や配送員からの問い合わせやクレーム対応（例）アプリのシステムに関する問い合わせ、再配送やキャンセルの問い合わせ、返金対応など
- KPI や SLA を達成すること
- シフト勤務、夜勤勤務有り
- 実働時間８時間 １時間昼休憩 ３０分小休憩 （９．５時間拘束）
- 求める人物像
- コミュニケーション能力、臨機応変に対応できる能力、迅速に問題を解決できる能力、ポジティブな方
- PC に苦手意識が無い方
- シフトや夜勤で勤務可能な方
- 事務経験者歓迎 福利厚生
- マレーシア労働許可申請サポート
- 健康保険、生命保険
- 有給最大１２日、病気休暇年間１４日
- 無料シャトルバス利⽤可
- 実績により昇給、昇格制度あり
- 無料空港ピックアップ
- マレーシアへの片道航空券手配
- 2 週間無料の社員寮
- 不動産仲介会社の紹介
- 現地銀⾏⼝座の開設
- 社内公募制度あり (IJP)
Summary of Responsibilities
- Handling inbound calls, email, chat to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
- Demonstrates ownership of every customer interaction to achieve successful first time resolution on all contacts.
- Works with multiple technology applications and features to resolve customer contacts.
- Problem faced are related to Food delivery Services (Refund, Amend, Exchange, ID problem, system Issue and etc.)
- To exceed customers expectation in terms of customer service & accurate information.
- Work in a team to achieve the required KPI elements and SLA.
Requirements
- Good in both time management & people development skills
- MS Office operating and typing skills
- Interpersonal skills
- Problem Solving skills
- Telephone etiquettes
- Able to work on weekends and rotational shift
- Each shift consists of 9.5 working hours and inclusive of 1 hour lunch and 30 minutes for break
- Willing to work in Shift rotates (24 hours)
- Able to work on weekends and public holidays
- Preferable attitude : Positive, Fast paced and prompt, Achievement oriented, Energetic and Enthusiastic
Benefit
- Work Permit provided
- 5 working days in a week
- Annual leave(12 days)
- Sick leave (14 days)
- Shuttle van pick up from nearest LRT station
- Medical & Life insurance
- Pick up service from airport
- 2 weeks free company accommodation provided
- One way flight ticket to Malaysia
- Opening Malaysian bank account
- Property agent introduction
- Career growth- Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager
- IJP– Internal job program. Opportunity to transfer to the candidate's favourite departments (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.
Send your resume to [email protected]