Customer Success Specialist (Mandarin)
Salary Range: RM 3300
The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.
Responsibilities:
- Answering an Incoming Calls, Chat and Respond to Email.
- Handle Customer Inquiries via inbound phone call and email channels.
- Provide Customers about Product and Service Information.
- Identify and Escalate Priority Issues.
- Documenting All Call Information According to Standard Operating Procedures.
- Complete All Call Logs.
- Updating customers profile into computer.
- Conduct customer surveys to ascertain level of customer service
Qualifications:
- Education background: Bachelor’s Degree or at least Diploma or equivalent in any discipline.
Allowance : 300 (fixed)