Customer Success Specialist (Chat support) - KR

Location Malaysia
Discipline Call Centre / Help Desk
Job reference 162430
Consultant name Anna En Khi Tsoi
Contact email [email protected]
Contact no. 03-20870000
Contact name Anna En Khi Tsoi
Contact email [email protected]
Contact no. 03-20870000
Customer Success Specialist (Chat support) - KR

To accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. Required Skills:

Fluent, have acceptable accents, and speak clearly and understandably in each of the language(s) in which the Services are provided, as well as sufficient ability to understand English (except for resources providing services in English, who will be fluent in the language)
  • Must have excellent written and verbal communications skills
  • English language skills for all agents irrespective of Language (listening, understanding, writing, speaking) should be B2 level (according to Common European Framework of Reference for Languages). Each vendor will independently test to ensure:
  • Agents can understand the main ideas of complex text on both concrete and abstract topics, including technical discussions in their field of specialization
  • Agents can interact with a degree of fluency and spontaneity that makes regular interaction with native speakers quite possible without strain for either party. Agents can produce clear, detailed text on a wide range of subjects and explain a viewpoint on a topical issue given the advantages and disadvantages on various options.
  • Call Centre Experience: 2-3 years of customer support experience via phone, email, and chat
  • Experience working with direct consumers, in B2C environment; B2B is a distinct advantage
  • Strong communication skills with a proactive and positive approach to tasks
  • High attention to details and follow through a. An effective team player who is able to also work independently
  • Proven ability to deal with problems and solve them effectively a. Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
  •  Robust multitasking skills (e.g. able to log calls and interact with the customer