Job description
- Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
- Professionally handle high volume of inquiries from clients and customers.
- Understand and deliver business strategies, to improve customer services through the execution of self-service, and continuously to identify work process improvements.
- Perform business-based administrative duties whenever required.
- Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.
- Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.
Job requirements
- Applicants with a college degree or above, fluent in English and Bahasa (Mandarin or other language is a plus), experience in customer service center, analytical thinking and high problem-solving skills.
- Working experience in Travel industry (online travel agency is preffered) is a must
- Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.
- Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
- Stress tolerance and able to work under pressured environment.
- Working hours: 8-hour work system, multi-shift scheduling, all shifts have five days work and two days off. Able to work on public holidays and weekends.