Remuneration: RM9500 (basic) + RM300 (KPI) + RM300 max (night shift)
Work Location: KL Sentral
Compulsory: Candidate already in Malaysia (because candidate must be able to visit clinic to do drug test independently). 
Assessment: Upon passing interview > releasing LOA >  part of background check > Drug test require (urine test). If fail test, LOA is automatically cancel.
Experience require: Minimum 6 months in indirectly / directly handle customer. 
Age: Not exceeding 56 years old

Responsibilities:
Inbound/Outbound Calls 65+ year or older members.
Calls range from what procedures are covered, co-pay amounts, doctors who are in-network vs. out-of-network, plan benefits, etc. We deal heavily with Members who have fatal diseases, chronic conditions and/or who spouse/parent just died.
We do “pitch” healthcare events – colonoscopies, mammograms, and even flu shots. So cannot be squeamish with healthcare details.
Patience & empathy are mandatory
Routine customers interactions using a computer and handling multiple tasks and tools to include Teams, Zoom, Skype, etc.
Notate the customer's account per call and document escalated issues that do not have a known resolution
Independently demonstrate your ability to listen, research, and utilize your knowledge base by linking, flagging, and recommending updates.
Problem solving aptitude – complex on this program, lots of systems and think outside the box
Relationship building with members/customers

Education & Professional Certifications:
High School Diploma/any certification
18 years of age
6 months of previous customer service experience
Demonstrated ability to resolve customer issues in previous work experience