Customer Service Representative - Japanese Speaking

Location Malaysia
Discipline Business Transformation
Job reference 177798
Salary 8000.0
Contact name Yu Akiyama
Contact email [email protected]
Contact no. +60320870000
Job Title : Customer Service Representative - Japanese Speaking
Reports To : Manager
Department : Global Candidate Service
Location : Kuala Lumpur, Malaysia


Job Description
  • To assist the candidate with all aspects of the testing process from registration to test delivery
  • To interface between candidates, clients and test sites in a professional and efficient manner
  • Follow company guidelines in issuing Promo Codes/Emergency Vouchers whilst adhering to Contact Centre policies and procedures
  • Achieve and maintain all key quality and productivity metrics
  • Escalate unresolved candidate grievances to designated departments for further investigation.
  • •o respond to incoming telephone calls and emails within a specified timeframe according to company guidelines
  • To ensure excellent reliability with minimal unplanned absences as per company guidelines
  • To attend required training to continually learn knowledge of practices, procedures, policies and clients.
  • To communicate and participate in team meetings, in order to share best practice and flag issue to the Team Leader
  • To meet agreed objectives enabling the corporate objectives to be achieved
  • Continuously identify work process improvements and communicate to Team Leaders and (or) Management Team

Experience and Skills
  • Minimum Diploma (Advanced / Higher or Graduate) Bachelor’s Degree or equivalent with at least 2 years working experience in relevant field
  • Minimum Japanese-Language Proficiency Test (‘JLPT’) N3.
  • Excellent command of spoken and written in English and Japanese
  • Immaculate telephone manners and communication skills.
  • Excellent listening skills, critical thinker with attention to detail.
  • Data entry, spelling, grammar and proofreading skills required.
  • Ability to work in both a team environment and autonomously
  • Strong PC skills in a MS Windows based environment (including MS Office--Excel, Word)
  • Demonstrate high degree of integrity and confidentiality
  • Applicants should be willing to be based in Kuala Lumpur