Customer Service Representative

Location Singapore
Discipline
Job reference 159465
Salary 3000.0
Contact name Nur Syuhada binti Ridhuan
Contact email [email protected]
Contact no. +60320870000
Bilingual Customer Service Representative

Location: Kuala Lumpur

Responsibilities:
  • Make and receive contacts via telephone, email and chat for assigned accounts
  • Use advanced call structures and techniques
  • Investigate reasons for non-payment/return
  • Negotiates resolution
  • Verify return/payment terms, funding sources and process condition
  • Respond to billing disputes, requests for refunds, tax exemptions and logistic etc
  • Manages a portfolio of accounts to promote efficiency within standards
  • Utilize concise notes/updates in corporate/client databases
  • Research cases to find viable contact sources when information provided is not current
  • Build business cases to support payment/return/write-off decisions
  • Track daily metrics and performance to attain required goals
  • Demonstrate behaviours reflecting our policies
  • Maintain a positive customer relationship
  • Exceed standards expressed by the client
  • Our ideal candidate will possess the following:
  • Native or fluent speaker of one or more of the following languages above: Malay & English
  • Proficiency in MS Word and Excel
  • Ability to build rapport, ask questions, listen and redirect the conversations
  • Ability to overcome objections, analyze responses and negotiate resolutions
  • Work independently and as part of a team to achieve required metrics and
  • standards
  • Solid time management skills
  • Knowledge in customer service, accounts receivable, invoicing, collection and/or finance
  • Ability to adapt to new business opportunities, challenges and client demands
  • Excellent verbal and written communication skills
  • Ability to learn and grow with our organization
  • Computer, broadband connection and quiet working environment
Email your resume to [email protected] or Click on 'Apply Now'