Customer Service - Mandarin speaking

Location Malaysia
Discipline Call Centre / Help Desk
Job reference 165053
Salary 2800.0
Consultant name Brian Chuan Soon Lau
Contact email [email protected]
Contact no. 03-20870000
Contact name Brian Chuan Soon Lau
Contact email [email protected]
Contact no. 03-20870000

Customer Service - Mandarin Speaking

Location: Sunway Geo
Salary: RM2,800


Responsibilities:

  • Handle Inbound & Outbound Calls for Dom BIS Sales Enquiries, Main Line and Operator queue
  • Liaise with Business Unit on status of service request
  • Filter calls based on product and require different assistance such as software help and to transfer to the department in charge
  • Dispatch Engineer on-site for hardware related issues
  • Inquiries on Paper, Toner, Staples, and others
  • Handle Product Sales & Promotion inquiries on Printers, Cameras, Scanners and Projectors
  • Assisting customers to register product warranty online
  • Receive inquiries on consumable and print head
  • Process consumable orders
  • Help customers with basic how-to guides
  • Any assignment as assigned by the immediate superior or HOD
  • Assist Service Mailbox inquiries and replies
  • Send SMS sales lead to the respective sales team
  • Raise escalation for the relevant Business Unit for resolution
  • Accurately record and update customers’ cases into CRM and trackers following appropriate processes
  • Provide accurate and understandable information to all customers and support partners
  • Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow-through in all cases
  • Ensure all follow-ups are done on time
  • Ensure all SLA’s are met appropriately
  • Maintain a high level of customer satisfaction whilst maintaining a professional manner
  • Be familiar with all policy, processes, and product knowledge and escalation paths
  • Remain polite, patient and courteous with the customer throughout the experience
  • Ensure the end-to-end experience for all customers is at a high level of customer satisfaction


Minimum Qualifications/skills:

  • Previous experience in a customer support role
  • Must possess a clear speaking voice and good verbal communication skills in English, Bahasa Malaysia and Mandarin
  • Customer oriented mindset
  • Able to work efficiently in a fast-paced environment
  • Self-motivated and execution oriented


Preferred Qualifications/skills:

  • Ability to work on Multi Tasks and should be flexible
  • Willing and able to work Monday to Saturday - 5 days a week
  • Willing and able to work in shift till 8pm
  • Willing and able to work in Sunway Geo
  • Local Citizen or Permanent Resident (PR)
Send your resume to Brian or Nurul

[email protected]
[email protected]