Remuneration: RM5,500 – RM6,000 + OT (permanent night shift from 2pm-12am+/-) + KPI incentive
Note: Applicants with customer service experience from other industry
Work Location: KL Sentral
Job Description:
- Inbound/Outbound Calls 65+ year or older members.
- Calls range from what procedures are covered, co-pay amounts, doctors who are in-network vs. out-of-network, plan benefits, etc. We deal heavily with Members who have fatal diseases, chronic conditions and/or who spouse/parent just died.
- We do “pitch” healthcare events – colonoscopies, mammograms, and even flu shots. So cannot be squeamish with healthcare details.
Skills Required:
- Patience & empathy are mandatory
- Routine customers interactions using a computer and handling multiple tasks and tools to include Teams, Zoom, Skype, etc.
- Notate the customer's account per call and document escalated issues that do not have a known resolution
- Independently demonstrate your ability to listen, research, and utilize your knowledge base by linking, flagging, and recommending updates.
- Problem solving aptitude – complex on this program, lots of systems and think outside the box
- Relationship building with members/customers
Education & Professional Certifications:
Education/Age Requirements
- SPM & above
- 18 years of age
Required Work Experience
- 6 months of previous customer service experience
- Demonstrated ability to resolve customer issues in previous work experience
- Preferred Experience: Call Center, Health benefits knowledge