Customer Service Executive (online travel e-commerce platform) - Native Korean
Location: Ara Damansara, Petaling Jaya
Salary: RM8,500
Summary of Responsibilities:
- Handling inbound calls, email, chat to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
- Demonstrates ownership of every customer interaction to achieve successful first time resolution on all contacts.
- Works with multiple technology applications and features to resolve customer contacts.
- Problem faced are related to Mobility Services (Refund, Amend, Exchange, ID problem, system Issue and etc.)
- To exceed customers expectation in terms of customer service & accurate information.
- Work in a team to achieve the required KPI elements and SLA.
Requirements :
- Good in both time management & people development skills
- MS Office operating and typing skills
- Interpersonal skills
- Problem Solving skills
- Telephone etiquettes
- Able to work on weekends and rotational shift
- Willing to work in Shift rotates (24 hours)
- Able to work on weekends and public holidays
- Preferable attitude: Positive, Fast paced and prompt, Achievement oriented, Energetic and Enthusiastic
Working Hours :
- Mon to Sun, 5 days in a week (Each shift consists of 9.5 working hours and inclusive of 1 hour lunch and 30 minutes for break)
Benefits
- Working permit provided (Renewable).
- 1 way flight ticket to Malaysia provided.
- Airport pickup service provided.
- Temporary accommodation 14 days
- Opening bank account
- Scheduled van shuttle operated
- Other allowances: Performance incentives, and Night shift allowances (if applicable)
- Annual leave 12 days
- Sick leave 14 days
- Medical insurance
- Career growth- Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager
- IJP – Internal job program. Opportunity to transfer to the candidate's favorite departments (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.