Customer Service Executive (Mandarin)

Location Selangor
Discipline Operations
Job reference 170533
Salary 2800.0
Contact name Nitin Chaudhary

Salary Package: Basic + KPI Allowance + Shift Allowance for Shift Based & OT is claimable 

  • Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products
  • To exceed customers expectation in terms of customer service & accurate information.
  • Work in a team to achieve the required KPI elements and SLA.

  • Candidate must possess at least a SPM with 5 passes.
  • Required language(s): English & Bahasa Malaysia (Ability to speak in Mandarin will be an added advantage).
  • Minimum 1 year of working experience in the service industry will be an added advantage for this position.
  • Fresh graduates who are interested to start their career in a call center are also encouraged to apply – Full Training Provided
  • Applicant must be willing to work on rotational shifts and off day
  • Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest.
  • Applicant must be willing to work in Ara Damansara, Selangor

  • 5 working days in a week
  • Sick leave
  • Annual leave
  • Rest & relax area (pool & foosball table, etc.) Gym and shower facilities.
  • Quarterly staff recognition and appreciation
  • Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager
  • IJP – Internal job program. Opportunity to transfer to the candidate's favourite departments (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.