Customer Service Executive

Location Malaysia
Discipline Call Centre
Job reference 172743
Salary 2100.0
Consultant name Purnima Varshney
Contact email [email protected]
Contact no. 03-20870000
Contact name Purnima Varshney
Contact email [email protected]
Contact no. 03-20870000
Customer Service Executive (English Speaker)

Qualification: Completed with SPM, UEC, ICGSE certificate
Language Proficiency:  Bahasa Melayu, English  
  • Proficiency in English Communication (Speak, Read, Write)
  • Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedback and other raising issue related to the company's products
  • Exceeding customer expectation in terms of customer service & accurate information.
  • Working in a team to achieve the required KPI elements and SLA.

Training Period: 1 month  
Basic Salary (RM) : 1,900.00 to 2,100.00
Key Performance Indicator (KPI): 400
Night Shift Allowance: 300 
Overtime: If Required    
Working Days: 6 
Typing Score: Typing Speed 25, Accuracy 100%, Net Speed 25 
Working Shift: Rotational Shift 24 Hours 
(Compulsory working on Public Holidays and Weekends)